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Sophos Free Mac Antivirus Home Edition Hangs Huawei MT-841 Modem

indiandragon

Hi all,

Impressed with Sophos Antivirus for Android, I installed  Free Mac  Antivirus Home Edition of Sophos on my MBP.

Remarkably I have come acrross an interesting issue,

My ADSL 2+ Huawei modem hangs cause of Anti Virus !!

Before some one says to check my networkk set up, let me clear some things about me,

I am a full time developer / reverse engineer and Red Hat Certified , so I have some Networking knowledge to come to this conclusion.

My Network Connection is as follows,

ISP --> Huawei ADSL 2+  MT841 Modem/Router (DHCP disabled & Firewall disabled) --> ASUS N10+ (DDWRT - DHCP enabled ) --> iMac and Macbook

My Setup -

1. Free Mac  Antivirus Home Edition of Sophos installed on my Mac Book .

2. My Macbook has  OSX Lion 10.7.4 with internal firewall and Little snitch  enabled.

Issue :

1. The modem hangs in 1 - 2 hrs after the boot of Mac Book and Anti Virus running.

Troubleshooting Followed :

I followed the following troubleshooting methodology for two days before arriving at the conclusion.

1. Checked by removing the router between the modem and MBP and connected directly to modem - issue occurs in 1-2 hrs.

2.  Disabled / Enabled DHCP servers on modem and router alternatively - issue not resolved.

3. Reset / Restored default settings in modem - issue occurs back in 1-2 hrs.

Temporary Fix :

1 . Modem restarted , the issue occues after 1-2 Hrs.

Permanent Solution :

1. Uninstalled  Free Mac  Antivirus Home Edition . - Modem works perfect .

Observations :

1. My Huawei MT 841 modem has been working great for 7 years with no issues so far . But  I could find a 2008  thread on the same modem having same  issue with Trend Micro Internet security  on a  Windows OS. That was an official bug in Trend Micro AV related to global threat sense technology in it.

2 . Free Mac  Antivirus Home Edition of Sophos had a similar Threat sense technology connecting to global servers, I wonder whether it causes my modem to hang.

Conclusion :

Sophos products are great no doubt on that, Free Mac  Antivirus Home Edition of Sophos looked promising it even detected windows virus from the parallels desktop VM. But I cannot continue using it unless the bug which causes my modem to hang gets resolved. It would be intresting to know how the Antivirus could cause a modem across the router to hang.

Looking for answers from Sophos support. I have mailed them, will soon post their reply.

Thanks.

:1007803


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  • 0

    My MacBook Pro has also been hanging occasionally since I installed the free Sophos, both at home and on the road -- so it's not related to any particular internet connection or cable modem.  A few days ago it happened in the middle of a presentation (not good!) while on a wireless campus network.  This evening it happened while on a wired hotel network.  The common denominator in these hangs is Sophos updating (I guess, judging from its menu bar icon) and very little "free" system memory, but lots of "inactive" system memory.  (Read the Mac OS X 10.7 definitions of those.  As I understand it, the "inactive" memory is available to be reactivated by any process that needs it.)

    After a few seconds of the "spinning pizza of death," the computer hangs completely, to the point where even the menu-bar clock stops ticking.  I do a hard power-down and restart, and everything is fine again for awhile.  But my scheduled 20-minute presentation has dragged into 30 minutes.

    I never had this problem (or at least, exceedingly rarely) until after I installed Sophos, shortly after I installed OS X 10.7 "Mountain Lion."  Maybe there's some compatibility issue there?

    I'm not afraid to get my hands dirty with sysadmin stuff, but I don't see any obvious way to control anything about DNS caching.  In the meantime, I guess I'm going to have to switch off the Sophos Auto Update and Live Protection.

    :1008069
Reply
  • 0

    My MacBook Pro has also been hanging occasionally since I installed the free Sophos, both at home and on the road -- so it's not related to any particular internet connection or cable modem.  A few days ago it happened in the middle of a presentation (not good!) while on a wireless campus network.  This evening it happened while on a wired hotel network.  The common denominator in these hangs is Sophos updating (I guess, judging from its menu bar icon) and very little "free" system memory, but lots of "inactive" system memory.  (Read the Mac OS X 10.7 definitions of those.  As I understand it, the "inactive" memory is available to be reactivated by any process that needs it.)

    After a few seconds of the "spinning pizza of death," the computer hangs completely, to the point where even the menu-bar clock stops ticking.  I do a hard power-down and restart, and everything is fine again for awhile.  But my scheduled 20-minute presentation has dragged into 30 minutes.

    I never had this problem (or at least, exceedingly rarely) until after I installed Sophos, shortly after I installed OS X 10.7 "Mountain Lion."  Maybe there's some compatibility issue there?

    I'm not afraid to get my hands dirty with sysadmin stuff, but I don't see any obvious way to control anything about DNS caching.  In the meantime, I guess I'm going to have to switch off the Sophos Auto Update and Live Protection.

    :1008069
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