Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 6 replies
  • Subscribers 6 subscribers
  • Views 14713 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Mal/Generic-L Can't be Removed - Please Help!

Ashmedai

I ran the Sophos free tool on my home PC (Windows 7 Home Premium, 64-bit, Service Pack 1), and it tells me it found Mal/Generic-L on my computer. I was told cleanup failed and to go to the free tools forum for cleanup advice - so here I am. I also tried to send a sample already, but I can't for the life of me figure out HOW to do this (I'm an utter idiot when it comes to computers, so if anyone can help with simple instructions, I'd be very grateful). Thanks.

:28215


This thread was automatically locked due to age.
Parents
  • 0

    Hello Ashmedai,

    I really am a complete idiot

    I don't think so, it's me who forgot to tell you where to find the relevant information. Anyway, the "offending" file is acsrollb.exe (forget the FILE:0002 part). This is what you should submit - it could be a false positive, the detection is, as its name implies, a generic one. The file seems to be part of a backup of a previous version of the AOL Connectivity Service so you might not actually need it.

    Christian

    :28331
Reply
  • 0

    Hello Ashmedai,

    I really am a complete idiot

    I don't think so, it's me who forgot to tell you where to find the relevant information. Anyway, the "offending" file is acsrollb.exe (forget the FILE:0002 part). This is what you should submit - it could be a false positive, the detection is, as its name implies, a generic one. The file seems to be part of a backup of a previous version of the AOL Connectivity Service so you might not actually need it.

    Christian

    :28331
Children
No Data