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Mal/Generic-L Can't be Removed - Please Help!

Ashmedai

I ran the Sophos free tool on my home PC (Windows 7 Home Premium, 64-bit, Service Pack 1), and it tells me it found Mal/Generic-L on my computer. I was told cleanup failed and to go to the free tools forum for cleanup advice - so here I am. I also tried to send a sample already, but I can't for the life of me figure out HOW to do this (I'm an utter idiot when it comes to computers, so if anyone can help with simple instructions, I'd be very grateful). Thanks.

:28215


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    Hi, and thank you! I really am a complete idiot when it comes to these things. Is this the info you need? :

    2012-08-01 14:03:08 >>> Virus 'Mal/Generic-L' found in file C:\Program Files (x86)\Common Files\aol\Backup\ACS\Rollback\comps\acsrollb.exe\FILE:0002

    Now, I just had a specialist check my computer for suspicious activity, and he said it could be a remnant of a previous infection I recently had with Incredibar, because he can't find anything amiss. Could it be a false positive, maybe?

    :28297
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  • 0

    Hi, and thank you! I really am a complete idiot when it comes to these things. Is this the info you need? :

    2012-08-01 14:03:08 >>> Virus 'Mal/Generic-L' found in file C:\Program Files (x86)\Common Files\aol\Backup\ACS\Rollback\comps\acsrollb.exe\FILE:0002

    Now, I just had a specialist check my computer for suspicious activity, and he said it could be a remnant of a previous infection I recently had with Incredibar, because he can't find anything amiss. Could it be a false positive, maybe?

    :28297
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