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Mal/Generic-L Can't be Removed - Please Help!

Ashmedai

I ran the Sophos free tool on my home PC (Windows 7 Home Premium, 64-bit, Service Pack 1), and it tells me it found Mal/Generic-L on my computer. I was told cleanup failed and to go to the free tools forum for cleanup advice - so here I am. I also tried to send a sample already, but I can't for the life of me figure out HOW to do this (I'm an utter idiot when it comes to computers, so if anyone can help with simple instructions, I'd be very grateful). Thanks.

:28215


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    Hello Ashmedai,

    you can find the scan's log in %ProgramData%\Sophos\Sophos Virus Removal Tool (usually %ProgramData% is C:\ProgramData\ which might be a hidden folder - if you don't know how to unhide it please see for example here). It will tell you the filename and path of the malicious file (please note that if you hide extensions for known file types you won't see the trailing .exe or whatever extension it has). You can simply copy the complete path (including name.ext) from the log in the submission form's field.

    HTH

    Christian

    :28265
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  • 0

    Hello Ashmedai,

    you can find the scan's log in %ProgramData%\Sophos\Sophos Virus Removal Tool (usually %ProgramData% is C:\ProgramData\ which might be a hidden folder - if you don't know how to unhide it please see for example here). It will tell you the filename and path of the malicious file (please note that if you hide extensions for known file types you won't see the trailing .exe or whatever extension it has). You can simply copy the complete path (including name.ext) from the log in the submission form's field.

    HTH

    Christian

    :28265
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