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Can't update, won't uninstall.

nailerr

Although I appreciate a free AV Sophos for Mac has been a fairly bad time for me since it started out by crashing my Macbook Pro (and still does, I tried the latest version) but now the iMac where it was working is giving up.

The shield in the Menu bar is simply back with an X in it.  Attempts to update are met with "Checking primary server" then "Could not update Sophos Anti-Virus" which would be fine except any attempt to remove it nets me "The uninstallation process failed with exit code 1"

Macpaw CleanMyMac makes some attempts to remove it when I ask it to, requesting admin to kill stray tasks but still fails.  I now know why as even using sudo kill -9 on the Sophos PID's simply has them restart immediately.

I would like to get it working again sure, but the other option is to get it off my computer so it is not wasting memory doing nothing.  Any advice please?

:1002291


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    I'm having a similar problem. My employer is requiring me to put the new free Sophos on my MacBook Pro to use their network, but I can't install it the way the pdf file instructions on the Sophos website direct me to do. There is no "uninstall" software in the Sophos components of the old version, and the new one won't install because there is a conflict with the deeply nested old one.

    How do I uninstall the older Sophos to use the current Sohpos and how should we uninstall the new one when it is time to change again? Someone please post a full, effective set of instructions.

    :1002301
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  • 0

    I'm having a similar problem. My employer is requiring me to put the new free Sophos on my MacBook Pro to use their network, but I can't install it the way the pdf file instructions on the Sophos website direct me to do. There is no "uninstall" software in the Sophos components of the old version, and the new one won't install because there is a conflict with the deeply nested old one.

    How do I uninstall the older Sophos to use the current Sohpos and how should we uninstall the new one when it is time to change again? Someone please post a full, effective set of instructions.

    :1002301
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