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Manual cleanup - move - delete does not work!

your directions for manual cleanup are

  1. Create a custom scan
  2. Select the areas where the remaining threats reside and add these to the Scan Items
  3. In the Options tab, select 'Delete threat' from the drop down menu
  4. Click Done
  5. Run the scan
this does not work!
i have tried several times selecting both move and delete options in the custom scan
the files are neither moved nor deleted
i'm on a g4 powerbook using 10.4.11
:1000479


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Parents
  • If you search, you'll find I've already answered this one :)

    Clean Up -- Viruses attach to legitimate files.  Clean Up cleans the viral infection from the infected file.

    Delete -- Deletes the file flagged as infected.

    For Trojans, worms, and other similar malware, the end result is the same, as it's the actual file that is the problem.

    For Office Macro infections, Application viral infections, and other cases where the original file should NOT be deleted, there is a difference.

    Clean Up will not always work on files located within archives, which includes .dmg files, as well as .zips, .pkgs, .jars, .docx, and .sparseimages.

    :1003019
Reply
  • If you search, you'll find I've already answered this one :)

    Clean Up -- Viruses attach to legitimate files.  Clean Up cleans the viral infection from the infected file.

    Delete -- Deletes the file flagged as infected.

    For Trojans, worms, and other similar malware, the end result is the same, as it's the actual file that is the problem.

    For Office Macro infections, Application viral infections, and other cases where the original file should NOT be deleted, there is a difference.

    Clean Up will not always work on files located within archives, which includes .dmg files, as well as .zips, .pkgs, .jars, .docx, and .sparseimages.

    :1003019
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