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Manual cleanup - move - delete does not work!

ed_andrews

your directions for manual cleanup are

  1. Create a custom scan
  2. Select the areas where the remaining threats reside and add these to the Scan Items
  3. In the Options tab, select 'Delete threat' from the drop down menu
  4. Click Done
  5. Run the scan
this does not work!
i have tried several times selecting both move and delete options in the custom scan
the files are neither moved nor deleted
i'm on a g4 powerbook using 10.4.11
:1000479


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  • 0

    Hello Des,

    You won't find the files as they are in an archive - for the first line the archive is probably the file 7bb99554-140759ce in the /20 folder of the /6.0 cache folder. So simply drag the /6.0 folder to the custom scan's Scan items window (or use + to browse for it), select Scan inside archives in Options and Clean up and then Delete as actions. This should do it. Note that the target OS is Windows for all the threats so they shouldn't cause harm anyway. Also note that it's a cache so if they are deleted you won't miss them.

    BTW: did you also notice the Please send us a sample in the Action tab?

    HTH

    Christian 

    :1001135
Reply
  • 0

    Hello Des,

    You won't find the files as they are in an archive - for the first line the archive is probably the file 7bb99554-140759ce in the /20 folder of the /6.0 cache folder. So simply drag the /6.0 folder to the custom scan's Scan items window (or use + to browse for it), select Scan inside archives in Options and Clean up and then Delete as actions. This should do it. Note that the target OS is Windows for all the threats so they shouldn't cause harm anyway. Also note that it's a cache so if they are deleted you won't miss them.

    BTW: did you also notice the Please send us a sample in the Action tab?

    HTH

    Christian 

    :1001135
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