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Manual cleanup - move - delete does not work!

ed_andrews

your directions for manual cleanup are

  1. Create a custom scan
  2. Select the areas where the remaining threats reside and add these to the Scan Items
  3. In the Options tab, select 'Delete threat' from the drop down menu
  4. Click Done
  5. Run the scan
this does not work!
i have tried several times selecting both move and delete options in the custom scan
the files are neither moved nor deleted
i'm on a g4 powerbook using 10.4.11
:1000479


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  • 0

    dear Christian


     did the scans detect the threats but still not remove them?

    YES

     Did the scan ask you to authenticate as an administrator?

    YES - but it didn't say how

    i tried every possible option --

    1. move, delete, and cleanup with "scan all"
    2. move, delete, and cleanup with "scan with current privileges"
    3. unlocking the quarantine manager and clicking clean up threat
    4. only to have the "clean up" option change to "clean up manually"
    5. which led me to instructions on your site and posts in this forum
    6. which told me to run a custom scan
    7. which led me to step 1-6 again
    8. which led me to step 1-6 again
    9. which led me to step 1-6 again
    10. which led me to step 1-6 again
    11. which led me to step 1-6 again ...

    after about a dozen tries in the past 3 days i finally wrote a post in this forum

    see also

    http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/Need-to-improve-interface-and-documentation/m-p/489

    Please take a look at the log - it should list the settings used, threats detected and the actions attempted/performed

    (or could you post them here)? 

    you want me to post a log with 2000 lines

    or will this truncated and edited snippet of just one folder do?

    Sophos Anti-Virus

    Product version: 7.2.1C

    Threat detection engine version: 3.12.11

    Threat data version: 4.59

    Release date: 01 November 2010

    Detects 2111175 threats

    Copyright © 2008-2010 Sophos Group. All rights reserved.

    Scan name: "virus sophos"

    Scan items:

     Path: /Volumes/x  enabled: yes

    Configuration:

     Scan inside archives and compressed files: Yes

     Automatically clean up threats: No

     Action on infected files: Move to folder at path "/Users/Shared/Infected/"

    Sophos Anti-Virus

    Product version: 7.2.1C

    Threat detection engine version: 3.12.11

    Threat data version: 4.59

    Release date: 01 November 2010

    Detects 2111175 threats

    Scan name: "virus sophos"

    Scan items:

     Path: /Volumes/x  enabled: yes

    Configuration:

     Scan inside archives and compressed files: Yes

     Automatically clean up threats: No

     Action on infected files: Move to folder at path "/Users/Shared/Infected/"

    Scan started at 2010-11-09 09:30:41 -0500

    Threat: 'Mal/Generic-L' detected

     Threat not moved because cleanup is available

    Threat: 'Mal/Behav-053' detected 

     Threat not moved because cleanup is available

    Threat: 'Troj/PSW-HX' detected 

     Threat not moved because cleanup is available

    Threat: 'Troj/Mdrop-CGG' detected 

     Threat not moved because cleanup is available

    Threat: 'Troj/Agent-GPW' detected

     Threat not moved because cleanup is available

    Threat: 'Mal/VBDrop-G' detected 

     Threat not moved because cleanup is available

    Threat: 'Troj/AdbPat-A' detected 

     Threat not moved because cleanup is available

    Threat: 'Mal/Packer' detected 

     Threat not moved because cleanup is available

    Scan completed at 2010-11-09 09:32:33 -0500.

     165 items scanned, 8 threats detected, 0 issues

    :1000493
Reply
  • 0

    dear Christian


     did the scans detect the threats but still not remove them?

    YES

     Did the scan ask you to authenticate as an administrator?

    YES - but it didn't say how

    i tried every possible option --

    1. move, delete, and cleanup with "scan all"
    2. move, delete, and cleanup with "scan with current privileges"
    3. unlocking the quarantine manager and clicking clean up threat
    4. only to have the "clean up" option change to "clean up manually"
    5. which led me to instructions on your site and posts in this forum
    6. which told me to run a custom scan
    7. which led me to step 1-6 again
    8. which led me to step 1-6 again
    9. which led me to step 1-6 again
    10. which led me to step 1-6 again
    11. which led me to step 1-6 again ...

    after about a dozen tries in the past 3 days i finally wrote a post in this forum

    see also

    http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/Need-to-improve-interface-and-documentation/m-p/489

    Please take a look at the log - it should list the settings used, threats detected and the actions attempted/performed

    (or could you post them here)? 

    you want me to post a log with 2000 lines

    or will this truncated and edited snippet of just one folder do?

    Sophos Anti-Virus

    Product version: 7.2.1C

    Threat detection engine version: 3.12.11

    Threat data version: 4.59

    Release date: 01 November 2010

    Detects 2111175 threats

    Copyright © 2008-2010 Sophos Group. All rights reserved.

    Scan name: "virus sophos"

    Scan items:

     Path: /Volumes/x  enabled: yes

    Configuration:

     Scan inside archives and compressed files: Yes

     Automatically clean up threats: No

     Action on infected files: Move to folder at path "/Users/Shared/Infected/"

    Sophos Anti-Virus

    Product version: 7.2.1C

    Threat detection engine version: 3.12.11

    Threat data version: 4.59

    Release date: 01 November 2010

    Detects 2111175 threats

    Scan name: "virus sophos"

    Scan items:

     Path: /Volumes/x  enabled: yes

    Configuration:

     Scan inside archives and compressed files: Yes

     Automatically clean up threats: No

     Action on infected files: Move to folder at path "/Users/Shared/Infected/"

    Scan started at 2010-11-09 09:30:41 -0500

    Threat: 'Mal/Generic-L' detected

     Threat not moved because cleanup is available

    Threat: 'Mal/Behav-053' detected 

     Threat not moved because cleanup is available

    Threat: 'Troj/PSW-HX' detected 

     Threat not moved because cleanup is available

    Threat: 'Troj/Mdrop-CGG' detected 

     Threat not moved because cleanup is available

    Threat: 'Troj/Agent-GPW' detected

     Threat not moved because cleanup is available

    Threat: 'Mal/VBDrop-G' detected 

     Threat not moved because cleanup is available

    Threat: 'Troj/AdbPat-A' detected 

     Threat not moved because cleanup is available

    Threat: 'Mal/Packer' detected 

     Threat not moved because cleanup is available

    Scan completed at 2010-11-09 09:32:33 -0500.

     165 items scanned, 8 threats detected, 0 issues

    :1000493
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