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Unable to Update SAV

paul_cossey

Hi,

Used to run a coperate version of SAV on my iMac, I've since removed it and installed the free home edition.

Only problem is, is that I can't update it, all I get is a cannot connect to server message. I've switched the firewall off to see if that was causing the issue, but it wasn't.

Here is what the log says:

com.sophos.intercheck: Sophos Anti-Virus
com.sophos.intercheck: Version 4.59, 01 November 2010
com.sophos.intercheck: Includes detection for 2109057 viruses, trojans and worms
com.sophos.intercheck: Copyright Copyright 1989-2010 Sophos Group. All rights reserved.
com.sophos.intercheck: 
com.sophos.intercheck: Info: On-access scanner started at 16:32 on 07 November 2010
com.sophos.intercheck: 
com.sophos.autoupdate: Error: Could not contact primary server at 16:33 on 07 November 2010
com.sophos.autoupdate:  Server was not available
com.sophos.autoupdate: 
com.sophos.autoupdate: Error: Could not contact primary server at 16:33 on 07 November 2010
com.sophos.autoupdate:  Server was not available
com.sophos.autoupdate: 

Any Ideas?

Thanks Paul

:1000387


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  • 0
    paul_cossey wrote:

    … Used to run a coperate version of SAV on my iMac, I've since removed it and installed the free home edition.

    com.sophos.autoupdate:  Server was not available

    AFAIR with SAV on Windows It's sometimes necessary to restart the OS before a change of configuration becomes effective. Maybe the same is true on Mac OS. Try a restart. 

    :1000405