Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 5 replies
  • Subscribers 6 subscribers
  • Views 19235 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos anti virus tool won't install - says it's already installed

candycrush

On the Sophos website there is a virus check tool "Sophos Virus Removal Tool.exe". I downloaded it but it won't install on my computer because it says "another version of this product is already installed." It is the correct tool, I have checked the digital signature. I don't have anything on my computer from Sophos so I don't know why it won't install.

I'm using Windows 7 x64. A screenshot of the error message is attached. If you have any ideas please let me know. Thanks

:55960


This thread was automatically locked due to age.
Parents
  • 0

    Thanks for your help. I found it was installed but it is not in the list of programs so I can't uninstall it. I found Sophos in these keys:

    HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\711E928B270DAE14696089623AD8431C
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{B829E117-D072-41EA-9606-9826A38D34C1}

     Also I found the folder still has all the files in it:

    C:\Program Files (x86)\Sophos\Sophos Virus Removal Tool

    I don't remember installing it. It's not in my start menu or list of installed programs. How can I remove it and install a fresh copy? Thanks

    :56032
Reply
  • 0

    Thanks for your help. I found it was installed but it is not in the list of programs so I can't uninstall it. I found Sophos in these keys:

    HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\711E928B270DAE14696089623AD8431C
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{B829E117-D072-41EA-9606-9826A38D34C1}

     Also I found the folder still has all the files in it:

    C:\Program Files (x86)\Sophos\Sophos Virus Removal Tool

    I don't remember installing it. It's not in my start menu or list of installed programs. How can I remove it and install a fresh copy? Thanks

    :56032
Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?