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Virus Removal Tool 'EnableSafeClean' not enabled

Greetings,

Yesterday I thougt I had a virus and downloaded the above free tool and ran it.

Two issuses:

1 - The file I downloades had the following hashes:

Snip>>>

C:\Utilities>fciv "C:\Documents and Settings\abcdefg\Desktop\Sophos Virus Remov
al Tool.exe" -both
//
// File Checksum Integrity Verifier version 2.05.
//
 MD5                                                                SHA-1
-------------------------------------------------------------------------
83e12867f0032e20ccd74acbf39bb02d 2bcaa5466a127296a8ab6fee034a24a731748270 c:\doc
uments and settings\abcdefg\desktop\sophos virus removal tool.exe

C:\Utilities>

<<<Snip

Unfortunately after the scan and before I got to the computer we had a minor power outage.

When I got to the computer I had to go to the logs to get the results and found this in the latest log for ver. 2.4

Snip>>>

------------------------------------------------------------

2013-07-21 16:48:08 Sophos Virus Removal Tool version 2.4
2013-07-21 16:48:08 Copyright (c) 2009-2013 Sophos Limited. All rights reserved.

2013-07-21 16:48:08 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

2013-07-21 16:48:08 Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
2013-07-21 16:48:08 Checking for updates...
2013-07-21 16:48:12 Update progress: proxy server not available
2013-07-21 16:48:39 Option all = no
2013-07-21 16:48:39 Option recurse = yes
2013-07-21 16:48:39 Option archive = no
2013-07-21 16:48:39 Option service = yes
2013-07-21 16:48:39 Option confirm = yes
2013-07-21 16:48:39 Option sxl = yes
2013-07-21 16:48:39 Option max-data-age = 35
2013-07-21 16:48:39 Option EnableSafeClean = yes
2013-07-21 16:48:39 Couldn't apply option 'EnableSafeClean' to the detection engine [0xa004020c].
2013-07-21 16:48:40 Component SVRTcli.exe version 2.4
2013-07-21 16:48:40 Component control.dll version 2.4
2013-07-21 16:48:40 Component SVRTservice.exe version 2.4
2013-07-21 16:48:40 Component engine\osdp.dll version 1.44.0.2100
2013-07-21 16:48:40 Component engine\veex.dll version 3.45.0.2100
2013-07-21 16:48:40 Component engine\savi.dll version 7.5.13.2100
2013-07-21 16:48:40 Component rkdisk.dll version 1.5.30.0
2013-07-21 16:48:40 Version info: Product version 2.4
2013-07-21 16:48:40 Version info: Detection engine 3.45.0
2013-07-21 16:48:40 Version info: Detection data 4.91
2013-07-21 16:48:40 Version info: Build date 7/10/2013
2013-07-21 16:48:40 Version info: Data files added 355
2013-07-21 16:48:40 Version info: Last successful update (not yet updated)
2013-07-21 16:48:54 Downloading updates...
2013-07-21 16:48:54 Update progress: [I96736] Looking for package C1A903B2-E63E-483b-982D-04BB9C457C60 1.0
2013-07-21 16:48:54 Update progress: [I49502] Found supplement SAVIW32 LATEST 4
2013-07-21 16:48:54 Update progress: [I49502] Found supplement IDE492 LATEST
2013-07-21 16:48:54 Update progress: [I49502] Found supplement IDE493 LATEST
2013-07-21 16:48:54 Update progress: [I49502] Found supplement IDE494 LATEST
2013-07-21 16:48:54 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 1
2013-07-21 16:48:54 Update progress: [I19463] Syncing product SAVIW32 30
2013-07-21 16:49:20 Update progress: [I19463] Syncing product IDE492 222
2013-07-21 16:49:23 Update progress: [I19463] Syncing product IDE493 136
2013-07-21 16:49:24 Installing updates...
2013-07-21 16:49:28 Update progress: [I19463] Syncing product IDE494 1
2013-07-21 16:50:05 Update successful
2013-07-21 16:50:28 Option all = no
2013-07-21 16:50:28 Option recurse = yes
2013-07-21 16:50:28 Option archive = no
2013-07-21 16:50:28 Option service = yes
2013-07-21 16:50:28 Option confirm = yes
2013-07-21 16:50:28 Option sxl = yes
2013-07-21 16:50:28 Option max-data-age = 35
2013-07-21 16:50:28 Option EnableSafeClean = yes
2013-07-21 16:50:28 Couldn't apply option 'EnableSafeClean' to the detection engine [0xa004020c].
2013-07-21 16:50:28 Component SVRTcli.exe version 2.4
2013-07-21 16:50:28 Component control.dll version 2.4
2013-07-21 16:50:28 Component SVRTservice.exe version 2.4
2013-07-21 16:50:28 Component engine\osdp.dll version 1.44.0.2100
2013-07-21 16:50:28 Component engine\veex.dll version 3.45.0.2100
2013-07-21 16:50:28 Component engine\savi.dll version 7.5.13.2100
2013-07-21 16:50:28 Component rkdisk.dll version 1.5.30.0
2013-07-21 16:50:28 Version info: Product version 2.4
2013-07-21 16:50:28 Version info: Detection engine 3.45.0
2013-07-21 16:50:28 Version info: Detection data 4.91G
2013-07-21 16:50:28 Version info: Build date 7/10/2013
2013-07-21 16:50:28 Version info: Data files added 356
2013-07-21 16:50:28 Version info: Last successful update 7/21/2013 4:50:05 PM


2013-07-21 21:39:28 Warning: failed to create SafeClean restore instance (0x80004002).

<<<Snip

I was lucky, no virus, but I just thought you should know...

Since there are no hashes posted on the Download site I was also wondedring if I got the correct file.

2 - I have a 10 year old P4, 2.4 GHz desktop w/1Gb of RAM and a 35Gb HDD, at 75% full,,, the scan took over 5 hours.

Is that normal??

Regards

:41907


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Parents
  • Hello Spryte,

    EnableSafeClean is a (new, it didn't exist in 2.2) option in config.xml and obviously not yet supported by the engine - perhaps a glitch.

    Scanning time depends also on the number and nature of the files, considering your setup I'd say it can still be called normal.

    HTH

    Christian

    :41927
Reply
  • Hello Spryte,

    EnableSafeClean is a (new, it didn't exist in 2.2) option in config.xml and obviously not yet supported by the engine - perhaps a glitch.

    Scanning time depends also on the number and nature of the files, considering your setup I'd say it can still be called normal.

    HTH

    Christian

    :41927
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