When will *Enterprise* Sophos 7.3.12 be updated *from Sophos*?

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maser wrote:

We have machines with 7.3.12 installed -- the Enterprise version -- that get it's updates from Sophos directly.

When now trying to run "Scan local drives" a box pops up that says:

Sophos Anti-Virus error

Threat data is too old.  Please update Sophos Anti-Virus

*When* will Sophos be providing the automatic update for 7.3.12 users to 8.0.*something*?

I'm assuming this error messages means all of the 7.3.12-running computers are actually *not* protected?

This seems pretty serious.   If Sophos is still holding back the 8.0.x automatic upgrades (and 7.3.12 is now "insecure"), they are doing a serious disservice to it's customers!

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7.3.12 is the product version, not the threat data version.  If you aren't able to download automatic updates of threat data, that is indeed a serious issue.  The 7.3.12 product itself should still be functioning just fine -- and it won't be long now until the forced upgrade to v8 happens.

Someone from support would probably be able to help you further on this issue, as well as take immediate action to try and solve your update failure issues.

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maser wrote:

We have machines with 7.3.12 installed -- the Enterprise version -- that get it's updates from Sophos directly.

When now trying to run "Scan local drives" a box pops up that says:

Sophos Anti-Virus error

Threat data is too old.  Please update Sophos Anti-Virus

*When* will Sophos be providing the automatic update for 7.3.12 users to 8.0.*something*?

I'm assuming this error messages means all of the 7.3.12-running computers are actually *not* protected?

This seems pretty serious.   If Sophos is still holding back the 8.0.x automatic upgrades (and 7.3.12 is now "insecure"), they are doing a serious disservice to it's customers!

---

7.3.12 is the product version, not the threat data version.  If you aren't able to download automatic updates of threat data, that is indeed a serious issue.  The 7.3.12 product itself should still be functioning just fine -- and it won't be long now until the forced upgrade to v8 happens.

Someone from support would probably be able to help you further on this issue, as well as take immediate action to try and solve your update failure issues.