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scanned using Sophos virus removal tool ver 2.1 and unsuccessful removal Mal/Agent B

FirstTimer123

I scanned using Sophos virus removal tool ver 2.1 and it was unsuccessful removal Mal/Agent B on my desktop PC. Is there a way to get a detailed report of where the Mal/Agent B is hiding using Sophos Virus Removal Tool ver 2.1? It also states to go to visit Free Tools Forum for immediate assistance on how to safely remove Mal/Agent B. Is there a way to safely remove Mal/Agent B?

It also discovered and safely removed Mal/Generic L - it was successful.

:27683


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    Hello FirstTimer123,

    sorry for the delayed response. Can't comment on the removal of Mal/Agent-B (which is a rather "old" detection but seems to have been re-encountered lately). Anyway, SVRT will give you the location if you click Details on the finishing page but also keeps a log in %ProgramData%Sophos\Sophos Virus Removal Tool. This should contain all the relevant information and shouldn't be too large to post it here.

    BTW: If Mal/Agent-B were a PE-infector the analysis would say so thus it likely neither infects nor attaches itself to other programs. But it is wise to unplug the computer until you know what's going on. As cleanup failed it might be active - the logs should tell use more.

    Christian 

    :27771
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  • 0

    Hello FirstTimer123,

    sorry for the delayed response. Can't comment on the removal of Mal/Agent-B (which is a rather "old" detection but seems to have been re-encountered lately). Anyway, SVRT will give you the location if you click Details on the finishing page but also keeps a log in %ProgramData%Sophos\Sophos Virus Removal Tool. This should contain all the relevant information and shouldn't be too large to post it here.

    BTW: If Mal/Agent-B were a PE-infector the analysis would say so thus it likely neither infects nor attaches itself to other programs. But it is wise to unplug the computer until you know what's going on. As cleanup failed it might be active - the logs should tell use more.

    Christian 

    :27771
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