Tried repeatedly to update before running a scan. Told to check my internet connection. Nothing wrong with it. Here is the log of the last time I tried to update. Hope that helps.
2014-06-08 19:29:00 Sophos Virus Removal Tool version 2.5
2014-06-08 19:29:00 Copyright (c) 2009-2014 Sophos Limited. All rights reserved.
2014-06-08 19:29:00 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.
2014-06-08 19:29:00 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x300 PT=0x1 WOW64
2014-06-08 19:29:00 Checking for updates...
2014-06-08 19:29:05 Update progress: proxy server not available
2014-06-08 19:29:06 Option all = no
2014-06-08 19:29:06 Option recurse = yes
2014-06-08 19:29:06 Option archive = no
2014-06-08 19:29:06 Option service = yes
2014-06-08 19:29:06 Option confirm = yes
2014-06-08 19:29:06 Option sxl = yes
2014-06-08 19:29:06 Option max-data-age = 35
2014-06-08 19:29:06 Option EnableSafeClean = yes
2014-06-08 19:29:06 Update error: failed to read remote metadata (error 4)
Cannot create stream http://d1.sophosupd.com/update/catalogue/sdds.svrt_10.xml
2014-06-08 19:29:06 Component SVRTcli.exe version 2.5
2014-06-08 19:29:06 Component control.dll version 2.5
2014-06-08 19:29:06 Component SVRTservice.exe version 2.5
2014-06-08 19:29:06 Component engine\osdp.dll version 1.44.1.2151
2014-06-08 19:29:06 Component engine\veex.dll version 3.52.0.2151
2014-06-08 19:29:06 Component engine\savi.dll version 8.1.0.2151
2014-06-08 19:29:06 Component rkdisk.dll version 1.5.30.0
2014-06-08 19:29:06 Version info: Product version 2.5
2014-06-08 19:29:06 Version info: Detection engine 3.52.0
2014-06-08 19:29:06 Version info: Detection data 4.99G
2014-06-08 19:29:06 Version info: Build date 12/03/2014
2014-06-08 19:29:06 Version info: Data files added 751
2014-06-08 19:29:06 Version info: Last successful update 25/05/2014 8:27:18 PM
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