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Quarantine Manager will not unlock

AMCarter3

Sophos noitfied me today that a piece of malware <Mal/Iframe-W> had arrived as an attachment to an email. However, when I opened the Quarantine Manager to manaually delete it, I could not get the QM to unlock. When I click on the lock icon, it just blinks and does not "open". Any suggestions?  

Sophos AV Ver. 8.0.6

:1009100


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    That's the topic of about 5 other threads on here ;)

    The problem should automatically correct itself in time, but you may want to ensure that there are no SophosUI login items associated with your account.  If there are, you'll have to disable them for each account you use -- or just wait a few updates and let the Sophos autoupdate system fix the problem for you.

    :1009172
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  • 0

    That's the topic of about 5 other threads on here ;)

    The problem should automatically correct itself in time, but you may want to ensure that there are no SophosUI login items associated with your account.  If there are, you'll have to disable them for each account you use -- or just wait a few updates and let the Sophos autoupdate system fix the problem for you.

    :1009172
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