Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 15 replies
  • Subscribers 6 subscribers
  • Views 16142 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Quarantine Manager will not unlock

AMCarter3

Sophos noitfied me today that a piece of malware <Mal/Iframe-W> had arrived as an attachment to an email. However, when I opened the Quarantine Manager to manaually delete it, I could not get the QM to unlock. When I click on the lock icon, it just blinks and does not "open". Any suggestions?  

Sophos AV Ver. 8.0.6

:1009100


This thread was automatically locked due to age.
Parents
  • 0

    Andrew, what do you mean by "non-standard" software? That's a pretty broad term.

    And... I glanced at my System log but am not sure what to look for. While the log was visible, I clicked on the lock in the Quarantine Mgr. Here's what shows up. Does any of it suggest anything useful?

    System Log:

    Aug 11 00:07:55 Mac-MBPro com.apple.launchd.peruser.501[490] (com.sophos.uiserver[45465]): Exited: Killed: 9
    Aug 11 01:00:33 Mac-MBPro SophosAntiVirus[80]: reloading scheduled scans...
    Aug 11 03:35:02 Mac-MBPro SophosAntiVirus[80]: reloading scheduled scans...
    Aug 11 06:32:51 Mac-MBPro SophosAntiVirus[80]: reloading scheduled scans...
    Aug 11 07:37:42 Mac-MBPro com.apple.launchd.peruser.501[490] (com.sophos.uiserver[48650]): Exited: Killed: 9
    Aug 11 11:39:37 Mac-MBPro com.apple.launchd.peruser.501[490] (com.sophos.uiserver[49755]): Exited: Killed: 9
    Aug 11 12:49:16 Mac-MBPro SophosAVAgent[51402]: Live protection is Enabled
    Aug 11 12:49:16 Mac-MBPro com.sophos.notification[80]: 2012-08-11 12:49:16.745 SophosAVAgent[51402:3403] Live protection is Enabled
    Aug 11 12:49:16 Mac-MBPro SophosAVAgent[51402]: Live protection is Enabled
    Aug 11 12:49:16 Mac-MBPro com.sophos.notification[80]: 2012-08-11 12:49:16.783 SophosAVAgent[51402:3403] Live protection is Enabled
    Aug 11 12:49:40 Mac-MBPro SophosAVAgent[51402]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.
    Aug 11 12:49:40 Mac-MBPro com.sophos.notification[80]: 2012-08-11 12:49:40.715 SophosAVAgent[51402:3403] CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.

    :1009160
Reply
  • 0

    Andrew, what do you mean by "non-standard" software? That's a pretty broad term.

    And... I glanced at my System log but am not sure what to look for. While the log was visible, I clicked on the lock in the Quarantine Mgr. Here's what shows up. Does any of it suggest anything useful?

    System Log:

    Aug 11 00:07:55 Mac-MBPro com.apple.launchd.peruser.501[490] (com.sophos.uiserver[45465]): Exited: Killed: 9
    Aug 11 01:00:33 Mac-MBPro SophosAntiVirus[80]: reloading scheduled scans...
    Aug 11 03:35:02 Mac-MBPro SophosAntiVirus[80]: reloading scheduled scans...
    Aug 11 06:32:51 Mac-MBPro SophosAntiVirus[80]: reloading scheduled scans...
    Aug 11 07:37:42 Mac-MBPro com.apple.launchd.peruser.501[490] (com.sophos.uiserver[48650]): Exited: Killed: 9
    Aug 11 11:39:37 Mac-MBPro com.apple.launchd.peruser.501[490] (com.sophos.uiserver[49755]): Exited: Killed: 9
    Aug 11 12:49:16 Mac-MBPro SophosAVAgent[51402]: Live protection is Enabled
    Aug 11 12:49:16 Mac-MBPro com.sophos.notification[80]: 2012-08-11 12:49:16.745 SophosAVAgent[51402:3403] Live protection is Enabled
    Aug 11 12:49:16 Mac-MBPro SophosAVAgent[51402]: Live protection is Enabled
    Aug 11 12:49:16 Mac-MBPro com.sophos.notification[80]: 2012-08-11 12:49:16.783 SophosAVAgent[51402:3403] Live protection is Enabled
    Aug 11 12:49:40 Mac-MBPro SophosAVAgent[51402]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.
    Aug 11 12:49:40 Mac-MBPro com.sophos.notification[80]: 2012-08-11 12:49:40.715 SophosAVAgent[51402:3403] CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.

    :1009160
Children
No Data