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Quarantine Manager will not unlock

AMCarter3

Sophos noitfied me today that a piece of malware <Mal/Iframe-W> had arrived as an attachment to an email. However, when I opened the Quarantine Manager to manaually delete it, I could not get the QM to unlock. When I click on the lock icon, it just blinks and does not "open". Any suggestions?  

Sophos AV Ver. 8.0.6

:1009100


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  • 0

    Is there any non-standard software you've installed on all 3 laptops that operates at the system level (other than Sophos)?

    Is there anything in the System log or Sophos log in console.app surrounding the time you clicked the lock?

    :1009146
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  • 0

    Is there any non-standard software you've installed on all 3 laptops that operates at the system level (other than Sophos)?

    Is there anything in the System log or Sophos log in console.app surrounding the time you clicked the lock?

    :1009146
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