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Sophos 8.0.1c - cannot enable on-access scan

tdalias

I can't enable the on-access scan, it is completely greyed out.  Even when I select the unlock button it remains greyed out.  I've tried restarting, reinstalling, running all scans but there is no way to enable this.  I am the administrator on my account.

Any one else having this issue?

:1006165


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  • 0
    skydivecm wrote:

    I am having the same issue with the on access scanning all of a sudden being turned off.  I am sure there are many others who are not even aware that this has happened.  I know for me it took me some time to catch and I put off working on it.  As a IT security person I have questions as how this could happen?  Did something malious disable the scanner?  What is the root cause and how is it fixed?  I would like to see some real directions posted on how to fix it.  Not just guesses.  Thx.  Right now I don't trust the product to be doing its job correctly.  Where can I find the directions to completly remove it from my system?

    The scanner recently did a major version update, which includes as part of the update process turning off the on-access scanner.  It appears the updater had issues re-enabling it after the update -- it SHOULD give you an alert in such a case.  Does rebooting the machine and running a manual update fix the issue?

    To completely remove it from your system, run the Sophos Remove.app application in your Applications folder.

    :1008319
Reply
  • 0
    skydivecm wrote:

    I am having the same issue with the on access scanning all of a sudden being turned off.  I am sure there are many others who are not even aware that this has happened.  I know for me it took me some time to catch and I put off working on it.  As a IT security person I have questions as how this could happen?  Did something malious disable the scanner?  What is the root cause and how is it fixed?  I would like to see some real directions posted on how to fix it.  Not just guesses.  Thx.  Right now I don't trust the product to be doing its job correctly.  Where can I find the directions to completly remove it from my system?

    The scanner recently did a major version update, which includes as part of the update process turning off the on-access scanner.  It appears the updater had issues re-enabling it after the update -- it SHOULD give you an alert in such a case.  Does rebooting the machine and running a manual update fix the issue?

    To completely remove it from your system, run the Sophos Remove.app application in your Applications folder.

    :1008319
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