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Sophos 8.0.1c - cannot enable on-access scan

tdalias

I can't enable the on-access scan, it is completely greyed out.  Even when I select the unlock button it remains greyed out.  I've tried restarting, reinstalling, running all scans but there is no way to enable this.  I am the administrator on my account.

Any one else having this issue?

:1006165


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  • 0

    I am having the same issues as discussed in this thread, with on-access scanning, updating and other Sophos functions not working.

    I had a severe problem where my Mac would not reboot properly. Boot up would get as far as Dock, but no application or menu bar, and a permanent beach ball at that point. No ability to access to the user interface. Under direction from Apple Care, preformed the following recovery (which led to some malfunctions in Sophos, 1Password, and no doubt other programs I have not tried yet.)

    1. Reboot into Safe Mode (hold Shift until fsck progress bar appears)

    2. Delete the contents of the following folders, leaving the folder itself present:

    a. /Library/Cache/*

    b. /Library/LaunchAgents/*

    c. /Library/LaunchDaemons/*

    d. /Library/StartupItems/*

    e. ~/Library/Caches/*

    f. ~/Library/LaunchAgents/*

    g. /System/Library/Cache/*

    3. Restart back into normal mode

    4. Empty the Trash (Important! Do not do this before rebooting, or OS reload will be needed per AppleCare)

    This restored the ability to boot, and also seemed to make the OS a bit peppier. However, I started getting error messages from Sophos that it was not running and not updating. I had not noticed these issues before.

    Seems that the deleting of listed items could be related, and the astute Sophos engineer should have a great clue in solving the problems discussed in this thread.

    :1007841
Reply
  • 0

    I am having the same issues as discussed in this thread, with on-access scanning, updating and other Sophos functions not working.

    I had a severe problem where my Mac would not reboot properly. Boot up would get as far as Dock, but no application or menu bar, and a permanent beach ball at that point. No ability to access to the user interface. Under direction from Apple Care, preformed the following recovery (which led to some malfunctions in Sophos, 1Password, and no doubt other programs I have not tried yet.)

    1. Reboot into Safe Mode (hold Shift until fsck progress bar appears)

    2. Delete the contents of the following folders, leaving the folder itself present:

    a. /Library/Cache/*

    b. /Library/LaunchAgents/*

    c. /Library/LaunchDaemons/*

    d. /Library/StartupItems/*

    e. ~/Library/Caches/*

    f. ~/Library/LaunchAgents/*

    g. /System/Library/Cache/*

    3. Restart back into normal mode

    4. Empty the Trash (Important! Do not do this before rebooting, or OS reload will be needed per AppleCare)

    This restored the ability to boot, and also seemed to make the OS a bit peppier. However, I started getting error messages from Sophos that it was not running and not updating. I had not noticed these issues before.

    Seems that the deleting of listed items could be related, and the astute Sophos engineer should have a great clue in solving the problems discussed in this thread.

    :1007841
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