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Version 8's AutoUpdate consistently CRASHING

SteveHC

Hi all. 

Did a complete uninstall of Version 7 on my 500 mghz PowerBoook (G3 PPC) running Mac OS 10.4.11, did perfectly clean download and install of Version 8 (restarted, corrected permissions, etc.)... within 5-10 mins max of running, it shuts off AutoUpdate and displays an "x" within the Sophos icon at the top of the screen. Sophos log shows nothing unusual, but system's Console log reports that AutoUpdate CRASHED. Restarting the computer results in a complete replication of the problem EVERY time (i.e. at first Sophos icon appears properly - with "S" in it - but shortly thereafter the "S" is replaced with an "x" and the system's Console log reports that AutoUpdate crashed again). Have tried uninstalling, re-downloading and installing Version 8 with same effect re AutoUpdate each and every time. Never had this problem with version 7, so I'm guessing it's specific to Version 8's AutoUpdate program coupled with my machine and Mac OS version. ALL hardware (CPU, RAM, hard drive, etc.) checks out perfect, and as far as I can tell I don't have any software installed on my machine that would be an obviously corrupting or other incompatibility problem.

Anybody have any ideas or suggestions? I've looked through this board's site but don't see anything directly related to this issue; maybe it's a bug specific to PPC's (or G3 PPC's) running 10.4.11???

:1005957


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  • 0
    Hi Bob, Can I report the same thing happening to me! I installed Sophos Antivirus 8 on my iMac G3 (400MHz) running OS X 10.4.11, my PowerBook G4 (1.67GHz) running OS X 10.5.8 and my sister's MacBook Pro (dual 2GHz) running OS X 10.6.8. Sophos AntiVirus 8 runs fine on my PowerBook and my sister's MacBook Pro, installed over Sophos 7 fine and ran Sophos AutoUpdate after installing, the OnAccess Scanning works fine as well and the AutoUpdate continues to function. However, on my iMac G3 the AutoUpdate fails. I checked the system log in Console and notice AutoUpdate crash logs and what stands out is a reference to an "incompatible cpu-subtype" which suggests to me (if it is a hardware issue) that the version of AutoUpdate bundled with Sophos 8 cannot run on G3 hardware. I have saved the crash log and system logs if you would like me to send across to you but they are not very detailed from what I can see. Cheers.
    :1006393
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  • 0
    Hi Bob, Can I report the same thing happening to me! I installed Sophos Antivirus 8 on my iMac G3 (400MHz) running OS X 10.4.11, my PowerBook G4 (1.67GHz) running OS X 10.5.8 and my sister's MacBook Pro (dual 2GHz) running OS X 10.6.8. Sophos AntiVirus 8 runs fine on my PowerBook and my sister's MacBook Pro, installed over Sophos 7 fine and ran Sophos AutoUpdate after installing, the OnAccess Scanning works fine as well and the AutoUpdate continues to function. However, on my iMac G3 the AutoUpdate fails. I checked the system log in Console and notice AutoUpdate crash logs and what stands out is a reference to an "incompatible cpu-subtype" which suggests to me (if it is a hardware issue) that the version of AutoUpdate bundled with Sophos 8 cannot run on G3 hardware. I have saved the crash log and system logs if you would like me to send across to you but they are not very detailed from what I can see. Cheers.
    :1006393
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