unable to delete malware

Question

I am unable to delete malware; I have upgraded Sophos as well. Please see attached file. :1020697

serra · Accepted Answer

It looks like you tried to acces the file from withih Finder, but you won't be able to access the backup files from Finder because Time Machine manages the permissiosn so users can't accidentally mess with their backups. You have to go into Time Machine to remove the file.

Please take a look at steps 3-6 in my last message - essentually what you're going to do is:

1. Open finder and navigate to /users/gjheth/downloads 
 2. Click the time machine icon (small circle with a clock icon in the top right corner) and choose Enter time machine 
 3. From within time machine, alt click download.dmg and select Delete all backups of download.dmg

Note: If download.dmg is not available under "Now", you may need to go back in the time machine until you find a copy of the file. Then proceed to Delete all backups of download.dmg

4. When prompted click ok, and enter your password 
 5. When complete you can cancel out of Time Machine 
 6. Make sure you re-enable on-access scanning once you're done

:1020794

unable to delete malware

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