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Virus removal

I've run the free Sophos Anti-Virus, version 7.6.2.  The result of the scan revealed two items:  Mal/FakeAvCn-C and Mal/FakeAvCn-B.  The items are in the Quarantine Manager.  The Quarantine Manager is divided into three columns: Type, Name, and Details.  Clicking on the name of each virus links to the web page to download the same free tool that I just used.  Am I really supposed to download and run the same tool again?

Clicking on the first part of the details for each virus links to the ProgramData folder of the C drive, with the second one linking to a subfolder of the ProgramDate folder.  Clicking on the second part of the details for each item, designated by "[more]", opens a window listing detected components of each item.  At the bottom of the window is the message that a full computer scan is needed to detect all of its components.  To what scanner does this refer?  Am I supposed to run the same anti-virus again, or something else?

All I really want to do is to remove the both of them.  None of the removal methods refer explicitly  to Windows 7, which I find amazing.  Any of the other methods describes a Quarantine Manager that differs from the one shown to me.  The Quarantine Manager on my computer gives me only three actions to perform:  Select all, Deselect all, and Clear from list.  Does "Clear from list" mean remove/delete?

:19747


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  • Hi,

    I also have a mal/fakeAVCn-A infection of my windows 7 system - detected by Sophos 9.5 and quarantined but with other messages such as "catalyst control host application has stopped working", HIPS RegMod009, "failed to save all the components for the file \\system32\00000283 the file is corrupted or unreadable.  The computer was rebooted a couple of times and now the desktop does not load completely, I can't see the Sophos icon to initiate a search or look at the quarantined area.  Not sure what to do.  any help would be appreciated.

    :19931
Reply
  • Hi,

    I also have a mal/fakeAVCn-A infection of my windows 7 system - detected by Sophos 9.5 and quarantined but with other messages such as "catalyst control host application has stopped working", HIPS RegMod009, "failed to save all the components for the file \\system32\00000283 the file is corrupted or unreadable.  The computer was rebooted a couple of times and now the desktop does not load completely, I can't see the Sophos icon to initiate a search or look at the quarantined area.  Not sure what to do.  any help would be appreciated.

    :19931
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