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Virus removal

weste

I've run the free Sophos Anti-Virus, version 7.6.2.  The result of the scan revealed two items:  Mal/FakeAvCn-C and Mal/FakeAvCn-B.  The items are in the Quarantine Manager.  The Quarantine Manager is divided into three columns: Type, Name, and Details.  Clicking on the name of each virus links to the web page to download the same free tool that I just used.  Am I really supposed to download and run the same tool again?

Clicking on the first part of the details for each virus links to the ProgramData folder of the C drive, with the second one linking to a subfolder of the ProgramDate folder.  Clicking on the second part of the details for each item, designated by "[more]", opens a window listing detected components of each item.  At the bottom of the window is the message that a full computer scan is needed to detect all of its components.  To what scanner does this refer?  Am I supposed to run the same anti-virus again, or something else?

All I really want to do is to remove the both of them.  None of the removal methods refer explicitly  to Windows 7, which I find amazing.  Any of the other methods describes a Quarantine Manager that differs from the one shown to me.  The Quarantine Manager on my computer gives me only three actions to perform:  Select all, Deselect all, and Clear from list.  Does "Clear from list" mean remove/delete?

:19747


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  • 0

    I agree that "Clear from list" is really confusing language. It's not clear what it means and I'm not sure if I should click on it or not. In addition, the "Help" guide only says, "Click Clear from List to remove selected items from the list without dealing with them.

    This action does not delete the items from disk."  I got the go-ahead from my IT department, so I clicked it. I got a message that says, "If you clear a quarantined item from the list, this does not remove the item from the computer. Sophos recommends that you use cleanup, deletion, or authorization. Click OK to clear the item from the list of quarantined items."

    :51170
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  • 0

    I agree that "Clear from list" is really confusing language. It's not clear what it means and I'm not sure if I should click on it or not. In addition, the "Help" guide only says, "Click Clear from List to remove selected items from the list without dealing with them.

    This action does not delete the items from disk."  I got the go-ahead from my IT department, so I clicked it. I got a message that says, "If you clear a quarantined item from the list, this does not remove the item from the computer. Sophos recommends that you use cleanup, deletion, or authorization. Click OK to clear the item from the list of quarantined items."

    :51170
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