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Free Anti Rootkit

CharlieW

I've downloadeed and run the free anti rootkit. It noted it could not query one registry key. It also noted 22 "unknown hidden files," saying no information is available and it does not recommend cleaning them. I have no idea what to do next. I tried sending a mail message with the logs attached from https://secure.sophos.com/support/query/, but that doesn't seem to be going anywhere. Any advice?

:331


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    Thanks

    Well, I am trying again. I'm not sure how the comma got into the post. I do see your submit a request page. I fill it in. I do the business to attach the files. I'm using Firefox. At the bottom of the window, it says "sending request to secure.sophos.com..." and the little circle keeps turning on the tab. This is the same thing that happened yesterday.  It appears to be related to attaching the files. When I submitted the form without  attaching files it went out OK. I guess I'll see what response I get.

    Meanwhile, I have googled the filenames on the list. They do appear to be the names of legitimate files that might be on my system. I suspect that if I were affected by malware sophos recognizes, it would have offered to remove the files. So, I'm thinking things are OK. Any advice on this?

    :346
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  • 0

    Thanks

    Well, I am trying again. I'm not sure how the comma got into the post. I do see your submit a request page. I fill it in. I do the business to attach the files. I'm using Firefox. At the bottom of the window, it says "sending request to secure.sophos.com..." and the little circle keeps turning on the tab. This is the same thing that happened yesterday.  It appears to be related to attaching the files. When I submitted the form without  attaching files it went out OK. I guess I'll see what response I get.

    Meanwhile, I have googled the filenames on the list. They do appear to be the names of legitimate files that might be on my system. I suspect that if I were affected by malware sophos recognizes, it would have offered to remove the files. So, I'm thinking things are OK. Any advice on this?

    :346
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