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Many false positives on my own software

yaek

Hi:

I scanned my computer with Sophos Virus Removal Tool utility

But it returns many false positives in my own applications :smileyfrustrated: (i am software developer). Returns falses positives on all exe files and / or obfuscated (obfuscated to protect intellectual property). These files are safe and lawful !


this causes problems of mistrust in customers!

false positives are of type:

Mal/EncPk-SF

Mal/EncPk-UG

How I can contact the technical department to solve this? (to send a sample of some files).

:26037


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    Hi Yaek,

    These detections are based on the packer you're using, since we've observed the packer you're using is commonly used with malware. It's very hard to whitelist or exclude your binaries as they will undoubtedly keep changing. Do you have any options on using a different packer? That would hopefully avoid the situation.

    Thanks.

    :26899
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  • 0

    Hi Yaek,

    These detections are based on the packer you're using, since we've observed the packer you're using is commonly used with malware. It's very hard to whitelist or exclude your binaries as they will undoubtedly keep changing. Do you have any options on using a different packer? That would hopefully avoid the situation.

    Thanks.

    :26899
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