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Many false positives on my own software

yaek

Hi:

I scanned my computer with Sophos Virus Removal Tool utility

But it returns many false positives in my own applications :smileyfrustrated: (i am software developer). Returns falses positives on all exe files and / or obfuscated (obfuscated to protect intellectual property). These files are safe and lawful !


this causes problems of mistrust in customers!

false positives are of type:

Mal/EncPk-SF

Mal/EncPk-UG

How I can contact the technical department to solve this? (to send a sample of some files).

:26037


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  • 0

    Good luck on submitting to support (as recommended by JAK). I've tried to submit a possible bug report for something of a similar situation (see < /search?q= 26893 >) only to get blown off by the support people because I'm using a free version and don't have a commerical license. While I understand not being able to provide active, direct, one-on-one support to users of free products, you'd think that a report of a possible bug would be of interest regardless of the source. After all, a bug of this nature would affect licensed users as much as the users of the free tools but the support people don't seem to have any interest in any reports from users of free products.

    :26895
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  • 0

    Good luck on submitting to support (as recommended by JAK). I've tried to submit a possible bug report for something of a similar situation (see < /search?q= 26893 >) only to get blown off by the support people because I'm using a free version and don't have a commerical license. While I understand not being able to provide active, direct, one-on-one support to users of free products, you'd think that a report of a possible bug would be of interest regardless of the source. After all, a bug of this nature would affect licensed users as much as the users of the free tools but the support people don't seem to have any interest in any reports from users of free products.

    :26895
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