Today there were two items in Quarantine Manager. I selected the first one and clicked "Clean Up Threat". The program took a very long time and eventually I left. When I came back about 3 hours later, it was still working, but now there was a spinning beach ball when giving the focus to Sophos.
Shortly thereafter, the spinning beach ball spread the the rest of the system, and I was not able to even open the Apple Menu, let alone the Force-Quit dialog. I was forced to power cycle the machine.
After previously fairly positive evaluation results (after a series of rough spots until all the things that needed exclusion where set up, such as Time Machine backups, which is not an obvious step), I was very disappointed with the continued instabilities.
After the restart, I fired up Sophos (seems like every time after a Sophos crash, you have to manually restart the menu bar icon via /Library/Sophos Anti-Virus/SophosUIServer.app). Then opened Quaratine Manager, and cleaned up the two items. This time it took just a few seconds, as expected.
My suggestions to the Sophos Team:
1. Fix the issues described below.
2. In lieu of fixing the issues, at least add to your Getting Start documentation the following critical points which I have learned the hard way:
- strongly recommend that Time Machine be excluded from both on-access and on-demand scans, and descibe how to do that (namely, enter Time Machine/exit Time Machine; these steps are simply to get it mounted; then exclude it in both places in the normal way);
- if Time Machine is not exluded, prevent the Clean options from being available, or warn the user that trying to clean them will hang Sophos;
- give info on how to restart the Sophos menu bar icon.
I hope this helps!
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