Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 179 replies
  • Subscribers 6 subscribers
  • Views 2223566 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Antivirus for Mac and OS X 10.8 "Mountain Lion"

RichBaldry

Earlier today, Apple announced that a new version of OS X, codenamed Mountain Lion, would be released in July 2012.

Sophos has been actively participating in the pre-release developer programs for this new OS version. While the product works well on the new platform, we have found that there are a few changes required to support Mountain Lion fully. These changes will be implemented in the July monthly release of Sophos Antivirus for Mac, which will be v8.0.5.

We fully expect this new version to be available in time for the release of Mountain Lion.

The most significant change is that the installer for the product will be signed by Apple. This will ensure compliance with the new Gatekeeper functionality, which requires that the digital signature for any software downloaded from the Internet is based on a certificate from Apple..

Unfortunately this process is not compatible with version 10.4 of OS X. Starting with v8.0.5 of Sophos Antivirus for Mac Home Edition it will only be possible to perform a new installation on OS X 10.5 and above. Customers currently running our product on 10.4 will continue to receive updates and upgrades as usual via the AutoUpdate process.

This will not affect automated updates to existing installations.

There are no plans to make v7.x of Sophos Antivirus for Mac compatible with Mountain Lion. Home Edition users currently running v7.x will be automatically upgraded to v8.x during the month of July.

Thanks for using Sophos Antivirus for Mac Home Edition!

Richard Baldry

Product Manager

P.S. Please watch this space for further announcements as the launch of Mountain Lion gets closer...

:1007619


This thread was automatically locked due to age.
Parents
  • 0
    mrsjanc wrote:
    joelw135 wrote:
    ZRL1 wrote:
    mrsjanc wrote:

    I just remembered that when i first installed mountain lion on the imac my first thought was to check my antivirus so i visited the main site to find two download links, one for mountain lion and one for earlier versions so i downloaded and installed the new mountain lion version of Sophos...the imac has been ok so i am wondering if maybe the problem lies in the automatic update to the new sophos verion for mountain lion as that is how my Macbook Air was updated...am now gonna see if there is any change by uninstalling the sophos software on my Macbook Air then downloading and installing the new version of Sophos as i did with my iMac..will update in a few days when i have been able to see if this method has worked.

    Following your observations, I also found a version specifically designated for OS 10.8 and downloaded that, used the uninstaller to remove the problematic Sophos with the disappearing icon, then installed the 10.8 version. I did a manual update, and what seemed like a full install was downloaded, the Sophos app in the Applications folder was removed and replaced and the menu bar icon disappeared. But a reboot put that icon back and it's stayed through both manual and automatic updates.

    It would seem that while nearly complete Sophos updates are deployed regularly, if the already installed version isn't appropriate for ML, the updates won't be either. Moreover, the general silent update from V7 to V8 took place at a time when most, if not all, users were running Lion or Snow Leopard so much of the installed base is probably faced with this issue but just hasn't noticed or doesn't know where to complain.

    I did the same thing and it didn't work the icofen stil disapears from the menu bar.

    I have done as i mentioned earlier and so far it has worked for me...used the uninstaller to remove the Sophos software already on my Macbook Air, downloaded the version of Sophos specifically designated to  mountain lion users (as ZRL1 wrote) which can be found here (top link)...

    http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition/download.aspx

    Then installed, had no trouble installing and the icon was there, then ran the update and again as ZRL1 wrote it did what seemed like a full install, the icon and software update notification disapeared momentarily but came back on in seconds, the update finished and the icon has been visible ever since, it's also done an automatic update too and the icon is still there.

    The automatic update to the new mountain lion version seems to be the problem

    For those having this problem try the above, it has worked so far for me and seems to have worked for ZRL1.

    @joelw135...did you follow the steps i mentioned above, if so then i am afraid i am lost for an explantion for you as i can only go on my experience with my macs and so far the above seems to have done the trick, i will keep an eye on it though and make sure the icon continues to be visible, it has on my imac and the above is exactly what i did with that computer so hopefully it will work for my macbook air too.

    Yes that is the method I used including repairing permissions.  And I am doing it all over again as I write this.

    :1008776
Reply
  • 0
    mrsjanc wrote:
    joelw135 wrote:
    ZRL1 wrote:
    mrsjanc wrote:

    I just remembered that when i first installed mountain lion on the imac my first thought was to check my antivirus so i visited the main site to find two download links, one for mountain lion and one for earlier versions so i downloaded and installed the new mountain lion version of Sophos...the imac has been ok so i am wondering if maybe the problem lies in the automatic update to the new sophos verion for mountain lion as that is how my Macbook Air was updated...am now gonna see if there is any change by uninstalling the sophos software on my Macbook Air then downloading and installing the new version of Sophos as i did with my iMac..will update in a few days when i have been able to see if this method has worked.

    Following your observations, I also found a version specifically designated for OS 10.8 and downloaded that, used the uninstaller to remove the problematic Sophos with the disappearing icon, then installed the 10.8 version. I did a manual update, and what seemed like a full install was downloaded, the Sophos app in the Applications folder was removed and replaced and the menu bar icon disappeared. But a reboot put that icon back and it's stayed through both manual and automatic updates.

    It would seem that while nearly complete Sophos updates are deployed regularly, if the already installed version isn't appropriate for ML, the updates won't be either. Moreover, the general silent update from V7 to V8 took place at a time when most, if not all, users were running Lion or Snow Leopard so much of the installed base is probably faced with this issue but just hasn't noticed or doesn't know where to complain.

    I did the same thing and it didn't work the icofen stil disapears from the menu bar.

    I have done as i mentioned earlier and so far it has worked for me...used the uninstaller to remove the Sophos software already on my Macbook Air, downloaded the version of Sophos specifically designated to  mountain lion users (as ZRL1 wrote) which can be found here (top link)...

    http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition/download.aspx

    Then installed, had no trouble installing and the icon was there, then ran the update and again as ZRL1 wrote it did what seemed like a full install, the icon and software update notification disapeared momentarily but came back on in seconds, the update finished and the icon has been visible ever since, it's also done an automatic update too and the icon is still there.

    The automatic update to the new mountain lion version seems to be the problem

    For those having this problem try the above, it has worked so far for me and seems to have worked for ZRL1.

    @joelw135...did you follow the steps i mentioned above, if so then i am afraid i am lost for an explantion for you as i can only go on my experience with my macs and so far the above seems to have done the trick, i will keep an eye on it though and make sure the icon continues to be visible, it has on my imac and the above is exactly what i did with that computer so hopefully it will work for my macbook air too.

    Yes that is the method I used including repairing permissions.  And I am doing it all over again as I write this.

    :1008776
Children
No Data