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How to satisfy a recurrent 'Security and Privacy' pop-up?

Hello,

I'm a new member. Joined because I've been clicking ignore for too long on an annoying pop-up and am hoping to actually solve it now. The pop-up states:

 

Sophos Endpoint

You need to change your 'Security & Privacy' settings in order to protect this computer.

Click 'Open Security & Privacy' and then click 'Allow' within the next screen.

 

In theory the next step is easy ... except there is no "Allow" option at the next screen. And so I am left with no choice but to repetitively hit "Close" to ignore the pop-up. I run 10.13.6 (High Sierra) on a 2018 MBPro, in case that helps anyone lead me to an alternative solution.

Thank you in advance for your time and attention.

~Dave 



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  • Exact same problem for me.   Tried adding Sophos to my Firewall exclusion list but did not help.

     

    Mac High Sierra 10.13.6

    Macbook Air 2017

    Sophos Home Edition 9.7.7

     

    Please advise asap

  • Hi  &  

    If you are using Sophos Home premium, you can open a support case form the Sophos Home Dashboard. 

    Refer: Contacting Sophos Home Support

    If the previously mentioned steps did not help you, please check if you have enabled multiple kext extension and see if you remove the unused ones. 

    note: If you are still facing the kext issue even after reinstalling the Mac OS, then the issue could be something else and might not be Sophos.

  • I do not have premium.

     

    What does 'multiple kext extension' mean?

     

    what is a 'kext issue'?

     

    Clearly if 3 people are having the exact same problem, on just this thread, there's a Sophos issue.

     

    We're not going to reinstall our entire MacOS just because Sophos is buggy.

     

    Please escalate this issue to your manager.

Reply
  • I do not have premium.

     

    What does 'multiple kext extension' mean?

     

    what is a 'kext issue'?

     

    Clearly if 3 people are having the exact same problem, on just this thread, there's a Sophos issue.

     

    We're not going to reinstall our entire MacOS just because Sophos is buggy.

     

    Please escalate this issue to your manager.

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