We're using SGN File Encryption on network file shares, and after changing my domain password last week, I can't connect to the encrypted folder anymore from my MacBook Pro only. I can connect to other shared folders. And I can connect to the encrypted file share from a Windows computer. I THINK it's an SGN problem because I'm seeing this in the system.log:
Aug 9 13:03:19 ComputerName SafeGuard:sgd[106]: sgdHandlePoliciesResponse(): Clear existing application based policy - policy=0x0, rsop=FileShareName (I've replaced the actual names.)
However, the above message might be completely unrelated, and caused by something else. I found https://community.sophos.com/products/safeguard-encryption/f/sophos-safeguard-products/75561/changing-password-on-a-mac-on-an-active-directory-network-with-sophos-filevault-installed, but Step 1 is confusing. Where do I find certificates in the Management Center? Or am I supposed to delete the certificate in my KeyChain?
(By the way, we have to change our domain passwords on a specific website in order for all of our connected web applications to work.)
Thank in advance for any help you can provide.
Terri
P.S. When I used the FQDN to connect, it worked fine. I'm not sure why I need it now when I've never used it before, but at least it works.
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