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SafeGuard Enterprise - Machine off domain

rapid

Hi All,

I have a laptop which has dropped off the domain and is locked in SafeGuard.  I am unable to go through the challenge / response process as the laptop isn't listed in the SafeGuard Management Center.

I've tried recreating the computer account which has now been picked up in the management center console but when trying to go through the recovery wizard its stating "Missing POA or key information. Please check computer's inventory" - I understand why its doing this as the machine hasn't sync'd with the SafeGuard server at this point.

Any advice would be appreciated.

Thanks,

R

:6155


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  • 0

    Hi Rapid,

    welcome to the forum and thank you very much for bringing up this case.

    Unfortunately there are no information about the version that you are using but I will try to provide you with as much information as possible.

    Based on the description there are multiple things that I would like to point to:

    1. A Challenge Response for a SGN client is only possible in case that that client has at least reported back once to the server. In case that the client has never reported back it will not be possible to perform a C/R

    2. When dropping a machine from a Domain w/o having the machine properly removed from the Management Center before it could happen in older versions that the machine was stuck at POA level afterwards.

    In your case for some reason there are no information that can be found in the Management Center (database) for this machine which means that C/R seems not to be possible for this machine.

    The next steps would now be based on the encryption state of the machine. In case that the machine is not encrypted please follow KBA 108686 (http://www.sophos.com/support/knowledgebase/article/108686.html) to recover the machine.

    In case that the machine is encrypted please do not use these steps. You can then try to slave the disk or to use a WinPE CD to recover data from the machine - please see KBA 108156 (http://www.sophos.com/support/knowledgebase/article/108156.html) for further information.

    Should these steps also fail please open a new support call.

    Regards

    Dan

    :6437
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