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Safeguard, PGP Desktop and Windows 7

thaynes

My company has a laptop image that is windows 7 SP-1, 32-bit with Sophos Safeguard built in. Safeguard is used to encrypt the c: drive. I tried to install PGP desktop, this install required a restart, the system comes up, but at the CRTL ALT Del prompt, the system is gacefully shutdown. Each subsequent restart results in a gracefull shutdown, making the laptop unuseable.

I know that the install of PGP in interacting with something (assume Sophos Safeguard) but really don't know.

Has anyone ever seen this issue before?

Thanks,

Tom.

:20661


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  • 0

    Hello, we encounter same problem with PGP Desktop 10.2 MP3 running over W7 + SafeGuard Enterprise 5.60.1.7.

    We planned to use PGP for its NetShare function only while SafeGuard encrypts the whole disk.

    According to our tests, PGP Desktop and the simple SafeGuard (no policy) client on the computer is enough to make the system crash.

    Installing PGP Desktop without the SSO functionality (using msiexec /I mypackage.msi PGP_INSTALL_SSO=0) does not avoid the system crash.

    Installing PGP first and then SafeGuard worked on a test VM; this solution however is not satisfactory...

    Regards,

    Bruno.

    :20779
Reply
  • 0

    Hello, we encounter same problem with PGP Desktop 10.2 MP3 running over W7 + SafeGuard Enterprise 5.60.1.7.

    We planned to use PGP for its NetShare function only while SafeGuard encrypts the whole disk.

    According to our tests, PGP Desktop and the simple SafeGuard (no policy) client on the computer is enough to make the system crash.

    Installing PGP Desktop without the SSO functionality (using msiexec /I mypackage.msi PGP_INSTALL_SSO=0) does not avoid the system crash.

    Installing PGP first and then SafeGuard worked on a test VM; this solution however is not satisfactory...

    Regards,

    Bruno.

    :20779
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