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Safeguard, PGP Desktop and Windows 7

thaynes

My company has a laptop image that is windows 7 SP-1, 32-bit with Sophos Safeguard built in. Safeguard is used to encrypt the c: drive. I tried to install PGP desktop, this install required a restart, the system comes up, but at the CRTL ALT Del prompt, the system is gacefully shutdown. Each subsequent restart results in a gracefull shutdown, making the laptop unuseable.

I know that the install of PGP in interacting with something (assume Sophos Safeguard) but really don't know.

Has anyone ever seen this issue before?

Thanks,

Tom.

:20661


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    Hi Tom,

    thank you very much for posting. With regards to your description I can tell you that we are not aware of that particular problem in combination with PGP.

    However, the question would be what detailed software of PGP are you using? If you are using another encryption software this could cause side effects which are not predictable at this point. But with regards to your description I would advise to check if the software changes the ProgramData section in any way as SGN stores system relevant information there which must not be changed else the machine will shut down forcefully. This is jut one approach - it might even make sense to open a ticket with the local support with some further information.

    Regards

    Dan

    :20693
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  • 0

    Hi Tom,

    thank you very much for posting. With regards to your description I can tell you that we are not aware of that particular problem in combination with PGP.

    However, the question would be what detailed software of PGP are you using? If you are using another encryption software this could cause side effects which are not predictable at this point. But with regards to your description I would advise to check if the software changes the ProgramData section in any way as SGN stores system relevant information there which must not be changed else the machine will shut down forcefully. This is jut one approach - it might even make sense to open a ticket with the local support with some further information.

    Regards

    Dan

    :20693
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