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SGN 5.60 sync issues

We upgraded our SGN servers from 5.50.8.13 to 5.6.0.192 about 4 weeks ago. We upgraded some clients to the new version but most are still 5.5. We have seen a serious delay in syncing since the upgrade. Some new installs (whether 5.5 or 5.6 install) sit there and never encrypt nor do they register an owner.  Our old machines may take up to 8 hours to get rid of all their packets (some never get rid of all their packets). We see improvements in the sync time after business hours and on weekends some of the time. We have tried to troubleshoot all possible options - server resources, network traffic, client install script, IIS Settings, FW, DNS, DB, VMs, client OS. Nothing stands out as an issue. Has anyone else noticed a degradation in syncing since upgrading? We have had a ticket open with support for 3 weeks and have yet to get a call back from the escalation engineer.

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  • Hi JuJo,

    thank you very much for sharing your experiences. Unfortunately we do not recommend to change the worker processes on a SGN IIS server normally.

    However, as long as things are working at your end you shouldn't change back but keep my comment in mind if you encounter any performance or sync issues in the future!

    Regards

    Dan

    :15911
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  • Hi JuJo,

    thank you very much for sharing your experiences. Unfortunately we do not recommend to change the worker processes on a SGN IIS server normally.

    However, as long as things are working at your end you shouldn't change back but keep my comment in mind if you encounter any performance or sync issues in the future!

    Regards

    Dan

    :15911
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