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SGN 5.60 sync issues

We upgraded our SGN servers from 5.50.8.13 to 5.6.0.192 about 4 weeks ago. We upgraded some clients to the new version but most are still 5.5. We have seen a serious delay in syncing since the upgrade. Some new installs (whether 5.5 or 5.6 install) sit there and never encrypt nor do they register an owner.  Our old machines may take up to 8 hours to get rid of all their packets (some never get rid of all their packets). We see improvements in the sync time after business hours and on weekends some of the time. We have tried to troubleshoot all possible options - server resources, network traffic, client install script, IIS Settings, FW, DNS, DB, VMs, client OS. Nothing stands out as an issue. Has anyone else noticed a degradation in syncing since upgrading? We have had a ticket open with support for 3 weeks and have yet to get a call back from the escalation engineer.

:14883


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  • Hi JuJo,

    thank you very much for posting you query in the forum. Unfortunately the described symptoms can have multiple reasons that can only be determined by further and closer analyzing the available data and your system.

    Since you have already locked a call I would suggest that you contact the local helpdesk referencing your ticket number and ask for an update.

    Discussing such a case will probably blast this thread ;)

    Regards

    Dan

    :14973
Reply
  • Hi JuJo,

    thank you very much for posting you query in the forum. Unfortunately the described symptoms can have multiple reasons that can only be determined by further and closer analyzing the available data and your system.

    Since you have already locked a call I would suggest that you contact the local helpdesk referencing your ticket number and ask for an update.

    Discussing such a case will probably blast this thread ;)

    Regards

    Dan

    :14973
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