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Sophos SafeGuard Authentication Problem

kheiren

Hi,

I have noticed that when I install the Sophos Safeguard DX agent the fingerprint authentication will not work anymore. I tried to remove the fingerprint data and register my fingerprint again but when i tried to restart my computer the fingerprint authentication will not show up instead it will show me to asked my password.

Also while excluding the Sophos SafeGuard agent in authentication provider. once the user is logged on using the conventional authentication provider the sophos agent will prompt for a password. (screenshot attached)

I also noticed that in my thinkvantage fingerprint manager the option to use fingerprint to logon cannot be enabled. even ticking the enable check box but when you save the settings the check box will be left empty again. (screenshot attached) 

i have limited skill set on safeguard. any help would be greatly appreciated. many thanks

 


 

:18579


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Parents
  • 0

    Hi,

    I already installed the version of the fingerprint software advised by below procedure, however the fingerprint is available but the keys and certificate is not initialized or something wrong that i don't know what the reason behind. once i wll check the keys and certificate it will give me an error " The key store is not initialized - please re-login" tried to logoff and logon again using the fingerprint authentication but the same issue. I also noticed that the agent user is grayed out, it will not give me the correct info like sgn guest or sgn owner. 

    your help is greatly appreciated. thank you

    :19411
Reply
  • 0

    Hi,

    I already installed the version of the fingerprint software advised by below procedure, however the fingerprint is available but the keys and certificate is not initialized or something wrong that i don't know what the reason behind. once i wll check the keys and certificate it will give me an error " The key store is not initialized - please re-login" tried to logoff and logon again using the fingerprint authentication but the same issue. I also noticed that the agent user is grayed out, it will not give me the correct info like sgn guest or sgn owner. 

    your help is greatly appreciated. thank you

    :19411
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