Hi,
I have noticed that when I install the Sophos Safeguard DX agent the fingerprint authentication will not work anymore. I tried to remove the fingerprint data and register my fingerprint again but when i tried to restart my computer the fingerprint authentication will not show up instead it will show me to asked my password. i found out that the current fingerprint software version in your screenshot is currently unsupported by Sophos...
I already installed the version of the fingerprint software, however the fingerprint is available but the keys and certificate is not initialized or something wrong that i don't know what the reason behind. once i wll check the keys and certificate it will give me an error " The key store is not initialized - please re-login" tried to logoff and logon again using the fingerprint authentication but the same issue. I also noticed that the agent user is grayed out, it will not give me the correct info like sgn guest or sgn owner.
seeking for your help. many thanks
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