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SGN client (5.5) adpot machine specified policy but user specified policy

The SGN 5.5 is in pilot stage, and some clients are deployed.

2 simple polices are set

- CP with removable storage read-only -> assign to the root level

- CP with removalbe storage read write -> assign to the group of "USB read write"

From RSOP, the user not in the group of "USB read write" has read only access to the removable storage

We found some client cannot adpot that policy proporly, even they show synchroized with server.

The SDPAgent log of good client

[2011-07-05 16:35:15.391767] [Info] [DLPPolicyDataSourceDB] [NT AUTHORITY\SYSTEM] [12] - GetPolicies completed, found 2 UserSpecific policies

[2011-07-05 16:35:15.391767] [Info] [DLPPolicyDataSourceDB] [NT AUTHORITY\SYSTEM] [12] - 2 user policies returned from repository for request for UserSpecific policies

The SDPAgent log of problem client

[2011-07-05 17:54:26.822097] [Info] [DLPPolicyDataSourceDB] [NT AUTHORITY\SYSTEM] [12] - GetPolicies($$$discovery, UserSpecific)

Any hints?

:14795


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  • Hi EddieChu,

    thank you very much for posting and welcome to the forum. I assume that the SDPAgent log is somehow related to the Anti Virus part as this log is not part of a SafeGuard Enterprise installation.

    Please be so kind and raise a new support call with the local help desk so that they can provide you with info which logs are required to further troubleshoot this.

    Thank you very much!

    Regards

    Dan

    :14975