Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 13 replies
  • Subscribers 5 subscribers
  • Views 33654 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Active Directory synching for SGN 5.50.8.13 error

JuJo

I setup a scheduled task to synchronize SGN with our Active Directory daily. It was working fine until a couple days ago and now I'm getting this error:

-CBIERR_BAD_KEY on _DeleteEntry()

Anyone know what that means and how to fix it?

If I manually run the synchronize through the Management Center - it shows "The import failed. Additional Information: The import failed." and lists -CBIERR_BAD_KEY on _DeleteEntry() in the synchronization information area.

:8473


This thread was automatically locked due to age.
Parents
  • 0

    I opened a call today with support for a synchronization problem just like this.

    Import failed.

    CBIERR_BAD_KEY on_DeleteEntry()

    I received the SGNKeyTester.exe for the version I'm running.  When I had to hop off the support call, the tech, Carlos, gave me instructions for what to do next:

    After launching SGNKeyTester, proceed in order to

    1. Check only structure keys

    2. Check group and structure keys

    3. Check user and structure keys

    4. Check Computer and structure keys

    Repair all broken objects for each check.

    I had some wrong entries found when I selected to "Check user and structure keys", but when I clicked "Repair Selected", nothing happened.  I found that I had to "Check Computer and structure keys" first, repairing each of the selected items in turn.  After that, I checked again for user and structure keys, and there were no wrong entries.  Incidentally, the repair for each entry took only a few seconds.  I was able to synchronize after performing these steps.

    This was the first time I contacted support, and it was a very positive experience.  Carlos was very knowledgeable and patient.  He did a lot through a remote session, which I thought was great.

    I've found a lot that's helped me in these forums.  Maybe this will help someone.

    Best Wishes,

    Matt Bollinger

    :15283
Reply
  • 0

    I opened a call today with support for a synchronization problem just like this.

    Import failed.

    CBIERR_BAD_KEY on_DeleteEntry()

    I received the SGNKeyTester.exe for the version I'm running.  When I had to hop off the support call, the tech, Carlos, gave me instructions for what to do next:

    After launching SGNKeyTester, proceed in order to

    1. Check only structure keys

    2. Check group and structure keys

    3. Check user and structure keys

    4. Check Computer and structure keys

    Repair all broken objects for each check.

    I had some wrong entries found when I selected to "Check user and structure keys", but when I clicked "Repair Selected", nothing happened.  I found that I had to "Check Computer and structure keys" first, repairing each of the selected items in turn.  After that, I checked again for user and structure keys, and there were no wrong entries.  Incidentally, the repair for each entry took only a few seconds.  I was able to synchronize after performing these steps.

    This was the first time I contacted support, and it was a very positive experience.  Carlos was very knowledgeable and patient.  He did a lot through a remote session, which I thought was great.

    I've found a lot that's helped me in these forums.  Maybe this will help someone.

    Best Wishes,

    Matt Bollinger

    :15283
Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?