Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 13 replies
  • Subscribers 5 subscribers
  • Views 33643 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Active Directory synching for SGN 5.50.8.13 error

JuJo

I setup a scheduled task to synchronize SGN with our Active Directory daily. It was working fine until a couple days ago and now I'm getting this error:

-CBIERR_BAD_KEY on _DeleteEntry()

Anyone know what that means and how to fix it?

If I manually run the synchronize through the Management Center - it shows "The import failed. Additional Information: The import failed." and lists -CBIERR_BAD_KEY on _DeleteEntry() in the synchronization information area.

:8473


This thread was automatically locked due to age.
Parents
  • 0

    HI there,

    thank you very much for submitting this request and discussing the issue.

    Actually I want to add some information to the reply from JuJo:

    1. JuJo is referring to an internal tool. The tool should therefore only be distributed by the local help desk.

    2. The keytester tool must not be used without any instructions and advice else some unpredictable side effects might happen

    3. The keytester cannot fix all issued that might happen around the sync which would then require further steps that are dependant on the technical situation.

    As a result of the above mentioned points we ask all customers to open a ticket when facing a issue with the sync. The local help desk will then provide next steps (eventually the keytester, if reasonable) to solve the issue.

    Please note that sync issues can have different reasons and should therefore be inverstigated case by case; however, the mentioned approach to sync the whole AD is the best way to avoid side effects.

    Regards

    Dan

    :8995
Reply
  • 0

    HI there,

    thank you very much for submitting this request and discussing the issue.

    Actually I want to add some information to the reply from JuJo:

    1. JuJo is referring to an internal tool. The tool should therefore only be distributed by the local help desk.

    2. The keytester tool must not be used without any instructions and advice else some unpredictable side effects might happen

    3. The keytester cannot fix all issued that might happen around the sync which would then require further steps that are dependant on the technical situation.

    As a result of the above mentioned points we ask all customers to open a ticket when facing a issue with the sync. The local help desk will then provide next steps (eventually the keytester, if reasonable) to solve the issue.

    Please note that sync issues can have different reasons and should therefore be inverstigated case by case; however, the mentioned approach to sync the whole AD is the best way to avoid side effects.

    Regards

    Dan

    :8995
Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?