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Web HelpDesk - No Challenge/Response Reports shown in Management Console

schgu

Hi,

There are no challenge/response reports shown in management console made by Web Help Desk (Event ID 2008). All other reports sent by a client machine are visible in management center. challenge/responses which are made over the console are reported. The report (.XML-File) seems to hang in LocalCache\auditing\sgmtranslog  of the management server. What do i have to do to get reports ?

:6589


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    Hi schgu,

    so I understand that the reporting did work but it has stopped after updating the back end? Is this correct?

    If so can you please open a ticket since I haven't seen this before then - usually installing the Client Configuration package should enable the logging into the DB.

    Thank you

    Regards
    Dan

    :6695
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  • 0

    Hi schgu,

    so I understand that the reporting did work but it has stopped after updating the back end? Is this correct?

    If so can you please open a ticket since I haven't seen this before then - usually installing the Client Configuration package should enable the logging into the DB.

    Thank you

    Regards
    Dan

    :6695
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