Problem accessing my drive

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PauperViking wrote:

My brother's old laptop from work recently died during moving house, and the hard drive may have received a few knocks. The laptop never worked since then, not sure what happened exactly.

Anyhow, he has some data on the hard drive which needs backing up, so I took the HD out and used a 2.5 to 3.5inch IDE adapter, to hook it up to my machine.

It boots up with Safeguard Easy 3.1, asks for the username and password which I have. So I login, start to boot windows then I pretty much immediately get a BSOD, with stop error 0x0000007B. This could be because it is corrupted, but more likely I think because it needs various controllers and hardware it had in the laptop.

I can't therefore access the data. I have since tried accessing the drive via my normal Win7 bootup, but of course this encryption or PBA is stopping me. Now the questions finally - is my brother doomed? Can I access the harddrive in Win7 somehow? What else could I do since is BSODs?

TIA

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Hi PauperViking,

Thank you for posting your question in the SophosTalk community forums.

Sounds like your brother is in a sticky wicket. Unfortunately, SGE version 3.1 hasn't been supported for sometime. If it was, what you would need is the SGE emergency recovery disk (ERD). For supported version, today you can use you browser to point to the Sophos support website, select SafeGuard Easy from the dropdown. Type in 'recovery floppy' in the search text box and press Enter. This will bring up a list of ISO references for version 4.11 and higher along with a KBA on how to use the ERD. You can attempt to use the 4.11 version, which I would be surprised to hear that it works. If it does, please let the community know. If it doesn't I suggest emailing Sophos Support, explaining your situation. Hopefully you will find someone in support that has access to the 3.1x ERD version. The possibility is slim, but there is still a chance. Good luck and let us know how it turns out.

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PauperViking wrote:

My brother's old laptop from work recently died during moving house, and the hard drive may have received a few knocks. The laptop never worked since then, not sure what happened exactly.

Anyhow, he has some data on the hard drive which needs backing up, so I took the HD out and used a 2.5 to 3.5inch IDE adapter, to hook it up to my machine.

It boots up with Safeguard Easy 3.1, asks for the username and password which I have. So I login, start to boot windows then I pretty much immediately get a BSOD, with stop error 0x0000007B. This could be because it is corrupted, but more likely I think because it needs various controllers and hardware it had in the laptop.

I can't therefore access the data. I have since tried accessing the drive via my normal Win7 bootup, but of course this encryption or PBA is stopping me. Now the questions finally - is my brother doomed? Can I access the harddrive in Win7 somehow? What else could I do since is BSODs?

TIA

---

Hi PauperViking,

Thank you for posting your question in the SophosTalk community forums.

Sounds like your brother is in a sticky wicket. Unfortunately, SGE version 3.1 hasn't been supported for sometime. If it was, what you would need is the SGE emergency recovery disk (ERD). For supported version, today you can use you browser to point to the Sophos support website, select SafeGuard Easy from the dropdown. Type in 'recovery floppy' in the search text box and press Enter. This will bring up a list of ISO references for version 4.11 and higher along with a KBA on how to use the ERD. You can attempt to use the 4.11 version, which I would be surprised to hear that it works. If it does, please let the community know. If it doesn't I suggest emailing Sophos Support, explaining your situation. Hopefully you will find someone in support that has access to the 3.1x ERD version. The possibility is slim, but there is still a chance. Good luck and let us know how it turns out.