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Green Key won't show after initial FDE Encryption SG Enterprise 5.50

RTB


One of my customers reports back that after inital encryption that appear to be succesfull, the green key won't show up on boot partion in Explorer. SGNState reports back that the disk is encryption, so does the Management Center. Everything seems to be correct, but the icon won't show. I've also confirmed that the "Show overlay icons in explorer" is not set to NO. The green key appears on other machines using the same policy,

Are there any tricks to getting the "green key" back, as this might confuse the user?

RTB

:2565


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  • 0

    Hi RTB,

    thank you very much for submitting this issue.

    Actually I cannot see any reason why the key should not be displayed. The only thing that could thinhk of would be if the required DLL to display the key is not loaded correctly.

    Please try to manually register  be_shellex.dll

    Should this also fail please open a new support ticket

    Regards

    Dan

    :2735
Reply
  • 0

    Hi RTB,

    thank you very much for submitting this issue.

    Actually I cannot see any reason why the key should not be displayed. The only thing that could thinhk of would be if the required DLL to display the key is not loaded correctly.

    Please try to manually register  be_shellex.dll

    Should this also fail please open a new support ticket

    Regards

    Dan

    :2735
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