Any help on this issue would be greatly appreciated! We are getting an increasing number of SafeGuard Certificate issues. Although this is not affecting all users these are common problems in our environment. SafeGuard is getting some bad press with our user base because of this, hence needs to be sorted ASAP. There seems to be 2 main circumstances when the certificate error appears after users have changed their password. When changing apasswords via the change password screen on the PC they are logged into, the certificate error appears straight away. The old password is not accepted at this point (as far as I’’’’m aware it should appear). When we get the user to reboot and log in again, the certificate error appears again and the old password is accepted. These users are not hotdesker’’’’s and only ever log into this one PC. When a user logs in and changes their password on a PC where they don’’’’t normally reside. This PC is on the same Domain and is part of the same SafeGuard environment (it also has the same SafeGuard components installed). The certificate is accepted on the initial changed password, however when the user goes back to the PC where they normally reside and the certificate error appears. The old password is not accepted . We are well aware that password should not be changed from the Active Directory user interface. Cheers :2598

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Password / Certificate Errors

Any help on this issue would be greatly appreciated!

We are getting an increasing number of SafeGuard Certificate issues. Although this is not affecting all users these are common problems in our environment. SafeGuard is getting some bad press with our user base because of this, hence needs to be sorted ASAP.

There seems to be 2 main circumstances when the certificate error appears after users have changed their password.

When changing apasswords via the change password screen on the PC they are logged into, the certificate error appears straight away. The old password is not accepted at this point (as far as I’’’’m aware it should appear). When we get the user to reboot and log in again, the certificate error appears again and the old password is accepted. These users are not hotdesker’’’’s and only ever log into this one PC.

When a user logs in and changes their password on a PC where they don’’’’t normally reside. This PC is on the same Domain and is part of the same SafeGuard environment (it also has the same SafeGuard components installed). The certificate is accepted on the initial changed password, however when the user goes back to the PC where they normally reside and the certificate error appears. The old password is not accepted.

We are well aware that password should not be changed from the Active Directory user interface.

Cheers

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0 Ozzy over 14 years ago

Our users frequently get this error and we were initially sceptical that they were entering the old password correctly.
However, the same thing happened has to me and some of my colleagues, i.e. I changed my password when requested on my workstation and Safeguard refused to accept the old password, after rebooting the error went away.
The strange thing is that when I unlock my workstation Safeguard will occasionally request the old password.
In fact I can now just about reproduce this error at will when attempting to unlock my workstation by;
1) Entering my password incorrectly
2) Waiting for the 1 sec delay and then re-entering it very quickly correctly.
3) Safeguard requests the old password but never accepts it so I have to click cancel.
If I unlock my workstation 1st time with the correct password there is no problem !
My feeling is that this is a breakdown in communication between the SGGina & the MSGina at the change password dialog and the unlock workstation dialog.
The initial issue wss reported to Sophos (#2275722] Web support query) but I closed the case before I discovered the problem with unlocking workstations.
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0 Ozzy over 14 years ago

Our users frequently get this error and we were initially sceptical that they were entering the old password correctly.
However, the same thing happened has to me and some of my colleagues, i.e. I changed my password when requested on my workstation and Safeguard refused to accept the old password, after rebooting the error went away.
The strange thing is that when I unlock my workstation Safeguard will occasionally request the old password.
In fact I can now just about reproduce this error at will when attempting to unlock my workstation by;
1) Entering my password incorrectly
2) Waiting for the 1 sec delay and then re-entering it very quickly correctly.
3) Safeguard requests the old password but never accepts it so I have to click cancel.
If I unlock my workstation 1st time with the correct password there is no problem !
My feeling is that this is a breakdown in communication between the SGGina & the MSGina at the change password dialog and the unlock workstation dialog.
The initial issue wss reported to Sophos (#2275722] Web support query) but I closed the case before I discovered the problem with unlocking workstations.
:2816
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