Password / Certificate Errors

Any help on this issue would be greatly appreciated!

We are getting an increasing number of SafeGuard Certificate issues. Although this is not affecting all users these are common problems in our environment.  SafeGuard is getting some bad press with our user base because of this, hence needs to be sorted ASAP.

There seems to be 2 main circumstances when the certificate error appears after users have changed their password.

• When changing apasswords via the change password screen on the PC they are logged into, the certificate error appears straight away. The old password is not accepted at this point (as far as I’’’’m aware it should appear). When we get the user to reboot and log in again, the certificate error appears again and the old password is accepted. These users are not hotdesker’’’’s and only ever log into this one PC.

• When a user logs in and changes their password on a PC where they don’’’’t normally reside. This PC is on the same Domain and is part of the same SafeGuard environment (it also has the same SafeGuard components installed). The certificate is accepted on the initial changed password, however when the user goes back to the PC where they normally reside and the certificate error appears. The old password is not accepted.

We are well aware that password should not be changed from the Active Directory user interface.

Cheers