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Safeguard 5.4 0 Logon Delays

Planet_Uranus

We are experiencing logon delays of up to 30 seconds (including when a machine is locked / unlocked). This is not occurring on all of our machines, but on some which is causing our users inconvenience. Our environment is as follows:

OS - WinXP SP2
SafeGuard Enterprise client 5.40.0.152
SafeGuard Port Protector client 5.40
SafeGuard Client Configuration 5.40

We have tried changing the logon gina back to msgina.dll but this doesn’’’’t seem to work (keeps defaulting back to sggina.dll). Note: The PC’’’’s affected do NOT have any other software such as Checkpoint software which would interfere with the login process.

The machines do boot fine, there is unfortunately the delay is very noticeable delay at the login screen.

We thought that by changing the gina it may resolve this issue.

Note that we do not have Disk Encryption, only Data Exchange and Configuration Protection.

Cheers

Matt

:1427


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    Hi David

    Thanks for the reply.  I can confirm the following:

    1. The policies are identical for the computers experience the delay (i.e. the same for theose that do not)
    2. All images are the same (with problems / without problems).  Safegaurd is applied consistently via the same sript using the same account for all workstations within our environment.
    3. DNS is not a problem; again consistent settings for all workstations.

    Most of the machines (I can't say all) appear to be Dell GX620s although there are many many more in our environment without the issue.  Here are a few things I've tried since the last post:

    1. With and without the Data Exchnage module - no differnece.
    2. Installing the 5.40.0 client only (i.e. no patch) - no difference.
    3. Removing our Sophos AV - no difference.

    One other thing to note, if I logon using a local account the logon goes from ~45 seconds to <2 seconds!!

    Any more ideas??

    Cheers

    Matt

    :1499
Reply
  • 0

    Hi David

    Thanks for the reply.  I can confirm the following:

    1. The policies are identical for the computers experience the delay (i.e. the same for theose that do not)
    2. All images are the same (with problems / without problems).  Safegaurd is applied consistently via the same sript using the same account for all workstations within our environment.
    3. DNS is not a problem; again consistent settings for all workstations.

    Most of the machines (I can't say all) appear to be Dell GX620s although there are many many more in our environment without the issue.  Here are a few things I've tried since the last post:

    1. With and without the Data Exchnage module - no differnece.
    2. Installing the 5.40.0 client only (i.e. no patch) - no difference.
    3. Removing our Sophos AV - no difference.

    One other thing to note, if I logon using a local account the logon goes from ~45 seconds to <2 seconds!!

    Any more ideas??

    Cheers

    Matt

    :1499
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