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unable to login via safeguard after BCD recovery

So my day started with a blue screen on turning the laptop on.

Rebooted and was presented with error 0xc0000098 relating to the windows Boot Configuration Data file not containing a valid os entry.

Laptop is encrypted using Safeguard 5.61.0.25 as deployed from the Enterprise Console so normal recovery procedures wouldn't work.

So I got hold of the WinPE disk from http://www.sophos.com/en-us/support/knowledgebase/108805.aspx for SGN client 5.60.0.192 and 5.60.1.7 as it was the most recent v5 one, fired it onto a disk and booted it up.

When I went through the C/R process, all seemed to go OK but I was still unable to see the contents of the hard drive.

So I opened up the command prompt and ran chkdsk /r against the drive.

Turns out there was about 100MB of bad sectors.

Once check disk had completed, I was able to see the contents of the drive within the PE.

I then ran the Bootrec /RebuildBcd command to repair the BCD file.

On reboot, windows starts up OK but when it tries to logon, I now get

"the current sophos safeguard policies do not allow you to log on"

Just wondering if there is an easy fix to this or will I have to copy all data off with the WinPE and reformat?

Any help would be much appreciated.

Thanks

:28707


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  • Hi Alasdair,

    on a client machine installed with SafeGuard, you will always see roughly ~98 MB (for boot volumes) and about 28KB (on Every other volume) of bad sectors. Please mind that those bad sectors are not physically defective but marked as "bad" for the file system by the product itself and on purpose.

    The message "the current sophos safeguard policies do not allow you to log on" looks more like an error message to me that is usually being encountered in the area of the logon UI / Credential Providers.

    Are you able to logon to the machine using the Windows Credential Provider rather than the SafeGuard Credential Provider?

    Regards,

    Chris

    :28833
Reply
  • Hi Alasdair,

    on a client machine installed with SafeGuard, you will always see roughly ~98 MB (for boot volumes) and about 28KB (on Every other volume) of bad sectors. Please mind that those bad sectors are not physically defective but marked as "bad" for the file system by the product itself and on purpose.

    The message "the current sophos safeguard policies do not allow you to log on" looks more like an error message to me that is usually being encountered in the area of the logon UI / Credential Providers.

    Are you able to logon to the machine using the Windows Credential Provider rather than the SafeGuard Credential Provider?

    Regards,

    Chris

    :28833
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