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Client synchronization status = in work

Michelle

We are using Safeguard Enterprise version 5.35.  I've noticed on a client install, the Client Status for the Initial User Synchronization is "in work".  I have logged off/in several times, rebooted several times - but the status remains as "in work".  I have been unsuccessful in finding documentation for this status. 

Any help would be appreciated.

Thanks!

:2055


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    I've experienced this issue with both 5.35 and 5.40 where the initial user syncronization never completes, regardless of the number of reboots or logout/login attempts.

    I've found to performing a "Repair" through Windows Add/Remove programs on the SafeGuard client (Not config) works in about 75% of cases. From time to time we have to decrypt and reinstall the machine to get it working fully though. But those workstations seem to be goofed up in other ways unrelated to SGN.

    Hope this helps.

    :2117
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  • 0

    I've experienced this issue with both 5.35 and 5.40 where the initial user syncronization never completes, regardless of the number of reboots or logout/login attempts.

    I've found to performing a "Repair" through Windows Add/Remove programs on the SafeGuard client (Not config) works in about 75% of cases. From time to time we have to decrypt and reinstall the machine to get it working fully though. But those workstations seem to be goofed up in other ways unrelated to SGN.

    Hope this helps.

    :2117
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