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Inconsistencies in database, cannot run KeyTester tool

RobynEdwards

I got the error when opening the SG management console that we have inconsistencies in our database.  Sophos sent me a link to the KeyTester tool.  When I try to run it, it bombs.  I get the Windows error Utimaco.SafeGuard.SGNKeyTester has stopped working.  I did a manual AD sync and then deleted the flag in the DB and opened again and got the same errors.  Please help.



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    Hey Robyn,

    You need to run the exact version for your environment otherwise the tool does bomb out with some random error messages, I know there's a new version of the tool on the way that's a little more forgiving.

    I would send you over a copy of the tool but at present we can't publish these tools openly. Can you raise a new support request for the attention of "Toby" (I'm the only Toby here) and I'll get this resolved for you.

    Thanks Robyn.

    Best regards,

    Toby
    Data Encryption
    Global Escalations Team

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  • 0

    Hey Robyn,

    You need to run the exact version for your environment otherwise the tool does bomb out with some random error messages, I know there's a new version of the tool on the way that's a little more forgiving.

    I would send you over a copy of the tool but at present we can't publish these tools openly. Can you raise a new support request for the attention of "Toby" (I'm the only Toby here) and I'll get this resolved for you.

    Thanks Robyn.

    Best regards,

    Toby
    Data Encryption
    Global Escalations Team

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