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Safeguard Enterprise -Safeguard Management Center Issue

Hello,

We are using the Safeguard Enterprise product and have run into a problem where we cannot add any more clients or sync the ones that are already existing with the Safeguard Management Center. We are using Safeguard Management Center version 5.40.0.152. We have already confirmed that it is not a firewall issue and have run out of ideas as to what the issue could be. Has anyone on here run into a similar issue or have any ideas as to what could be causing this?

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0 SOL over 15 years ago

Hi Scheckerr,
I think we need to get a bit more information on this one, what errors are you receiving when attempting to add more clients? Is it an AD sync issue?
If you are receiving AD sync errors, please check the following article to see if you need to apply the hotfix:
http://www.sophos.com/support/knowledgebase/article/110007.html
Also, please check the connectivity between the web server and the database by using the test detailed here:
http://www.sophos.com/support/knowledgebase/article/107801.html
If this fails, please see the article here for some things to try to resolve it:
http://www.sophos.com/support/knowledgebase/article/107848.html
Please note that if you are receiving the AD sync error detailed in the first article, you will have to contact Sophos Technical Support and we can guide you through repairing the database.
Regards,
Stephen.
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0 SOL over 15 years ago

Hi Scheckerr,
I think we need to get a bit more information on this one, what errors are you receiving when attempting to add more clients? Is it an AD sync issue?
If you are receiving AD sync errors, please check the following article to see if you need to apply the hotfix:
http://www.sophos.com/support/knowledgebase/article/110007.html
Also, please check the connectivity between the web server and the database by using the test detailed here:
http://www.sophos.com/support/knowledgebase/article/107801.html
If this fails, please see the article here for some things to try to resolve it:
http://www.sophos.com/support/knowledgebase/article/107848.html
Please note that if you are receiving the AD sync error detailed in the first article, you will have to contact Sophos Technical Support and we can guide you through repairing the database.
Regards,
Stephen.
:2399
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